Dear Stonehenge, Thank you for your inquiry dated 06/03/2010 regarding our testing message. We are committed to providing you with the best banking experience possible and we will be happy to assist you.
We understand your concerns about this matter, and we apologize for the inconvenience. While we regret to hear of the experience you have described with Bank of America, we are glad that you have brought this to our attention. Our commitment is to provide the highest level of service possible. These standards demand that we treat you and your requests with understanding, integrity and respect. You are an important customer to us and we look forward to your continued relationship with Bank of America. You can be assured that we will make every effort to avoid a similar situation going forward. If your desire is to send a formal complaint, please mail it directly to the following address: PO Box 25118 FL1-002-01-31 Tampa, FL 33622-5118 We apologize for any inconvenience this may have caused. We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America. Sincerely, Ernesto Alvarez Bank of America This message is in response to your recent request. If you are not the addressee please contact us. Any reply to this e-mail will not be secure; please do not respond with personal or confidential information.
