No idea. Can someone else try to help him?
And yeah, I realize, I'm often a bit of an ass, but calling me a Dick seems a
bit rude...
/D
-------- Original Message --------
From: Dave Norton <dave...@cox.net>
Sent: August 5, 2018 5:09:29 PM PDT
To: 'Dirk Hohndel' <d...@hohndel.org>
Subject: RE: Contact for HELP!
Thanks Dick, but . . . .
I’ve turned off everything I can find in Windows that would block software
installs and it still will not install. It downloads just fine, but will not
install. All I get is a series of error messages . . . I don’t get
announcements so don’t know anything about the User Forum. . .
Everything worked fine on the current version I have but now the software will
not recognize the Cobalt and it insists on a COM3 connection . . . . all the
Cobalt has is a USB connection so how to I overcome that? Atomic tech support
has always recommended your software over theirs and of course, I have about
200 dives all logged nicely . . . . but can’t seem to add more.
Suggestions?
Dave Norton
From: Dirk Hohndel [mailto:d...@hohndel.org]
Sent: Sunday, August 05, 2018 2:16 PM
To: Dave Norton
Cc: Subsurface Mailing List
Subject: Re: Contact for HELP!
Dave,
I'm sorry our software is " VERY frustrating"
I have no idea why Windows is blocking the download, you'll have to disable
whatever tool does that - this isn't something that we control.
Every announcement of Subsurface contains a link to our User Forum - not sure
why you think that's hard to find.
As to why the Cobalt 2 isn't recognized anymore, also hard to guess without
more information. Did this work with 4.7.6 in the past? If yes, then this isn't
caused by Subsurface. If it was with a previous version of Subsurface, then
consider going back to that version to see if it still works.
/D
On Aug 5, 2018, at 1:59 PM, Dave Norton <dave...@cox.net> wrote:
Guys,
I’ve got V.4.7.6 and have tried to download the new version and it consistently
FAILS! Windows is blocking it for security issues with the certificate or
something. I also have NO interest in signing up for GitHub or whatever that
is – all I want to do is download the latest software version and download
dives from my computer! My current version of the software has hundreds of
dives in it already but . . . the software refuses to recognize my same Atomic
Cobalt 2 that put many of the dives there! It also insists on a COM3
connection – the Cobalt ONLY has a USB connection.
Please tell me how I can get the software update AND how to get the software to
recognize my Cobalt again! Finding your contact information is nearly
impossible on your site – please make it easier! This is VERY frustrating . .
. .
Dave Norton
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