I'm glad I was able to help
All the best
/D
On October 16, 2023 10:18:00 PM EDT, Callie K <a2...@hotmail.com> wrote:
>Hi Dirk,
>
>Wow! You are amazing… Thank you so much.
>
>I am sorry I have inconvenienced you with this problem, and express my deepest
>appreciation and gratitude for helping me. That is extremely kind and generous
>of you.
>
>Thank you for telling me how to avoid this issue again.
>
>I would like to make a contribution or a donation if there is a PayPal or
>Venmo name, or a credit card app that I could contribute to. Please let me
>know.
>
>Thank you, and all your associates for your devotion, care and great work.
>
>Respectfully,
>Callie
>
>
>
>On Oct 15, 2023, at 10:47 PM, Dirk Hohndel <d...@hohndel.org> wrote:
>
> Hi Callie,
>
>It took about a solid hour of work, but I believe I have restored all of the
>deleted dives in your cloud account.
>
>Please refresh (ideally on all of your devices/computers) the cloud storage
>account to make sure everything is where you want it to be.
>I may have lost a dive site or two in the process (if I did, then it's for
>dives on Oct 7 and 8), but I think everything else should be back to normal.
>
>And to reiterate what I wrote before, to ensure that you don't get into this
>situation again, please ensure that you ALWAYS manually sync with the cloud
>storage before editing dives or downloading dives from a dive computer.
>
>Sorry for the inconvenience.
>
>/D
>
>On Oct 15, 2023, at 17:23, Callie K wrote:
>
>Hello Dirk,
>
>Thank you for your email.
>
>First of all, I would like to thank you for the product/service and now
>understand this is a hobby for a bunch of people. A great hobby!
>
>I’m sorry if my message came across as if there is a misunderstanding as to
>what is happening. There was no anger outbursts directed towards the
>developers, nor anger channeled in any direction whatsoever. Frustration with
>the failure or under development, of what I now understand happened, yes. I
>always recognize that there are bugs, issues, and unknowns that surface
>continually and throughout our evolution of IT advancement. I am a solution
>driven individual who understands things happen and always try to find
>solutions, and then preventative measures. May be a better way for me to use
>Subsurface.
>
>I think what I take from this, and your dramatic email, is that, a couple
>websites so highly recommend your product/service without sharing, or me
>recognizing, it is not a business level system. Also, lost data occurrences
>frequently do happen with users, and there may be some under development
>issues, and that’s okay. After this happened to me, I did Google everything
>looking for a solution and found that it has a pattern that occurs more
>frequently.
>
>I relied on it perhaps more than I was aware that I should have. And I have no
>problem using a paid service, because, this information is rather important in
>its’ nature for what I am using it for.
>
>As I said earlier here, I did Google the issue. I do have a Google account,
>and in excellent standing. I am an upstanding citizen. My reference of “not
>allow me in” was due to the fact that I was “not a member“ of the group. I had
>a difficult time and ultimately, not able to learn how to either request, or
>add this group to my Google account, for access. When I followed the links to
>all the similar problems I found, they led to the Google Account. Again, it
>allowed me to only read maybe the first few sentences or post. It would not
>allow me to see the additional comments, and understand it further. Either
>from my lack of experience with the Subsurface set up, or not being able to
>identify how to or, what the name of the group was, to add to my Google
>account.
>
>I was unaware that I was using a developer emailing list. I came across an
>email that appeared to be a support email. I am not interested in having
>developer access.
>
>I’m sorry if my description came across garbled and confusing. I opened up
>Subsurface app on my computer to enter some logs. I noticed one of the logs
>and edited the name. If I recall correctly, I saved it to the cloud, and then
>I noticed I was missing a few dive logs. So then I entered a “test dive“ to
>see if there was a server updating concern. Upon entering it, I saved it to
>the cloud on my computer, and then it deleted all the other logs, and had just
>that one “test log”. As I said, in the other email, I know for sure I did not
>delete any dive logs.
>
>I believe I closed out the computer and opened my iPhone, and saw that the
>three or four were still missing the few dives, but had all the others there.
>So I synced it to the cloud, and then it deleted the rest of them, and only
>left me with the “test’ dive”.
>
>Yes, I would appreciate your help in restoring them and am giving explicit
>permission to help me in any way that you can. I understand this is a hobby,
>and would be okay if I had to just write it off and re-create it again, or
>even not use Subsurface, as my backup from herein. Understandably, I would
>like to know how to make sure I don’t create this scenario again.
>
>Thank you so much for taking the time to write here. I think you have a great
>product/service and I’m excited to see you continue to grow and evolve! Kudos
>to all of you with your work and achievements with Subsurface.
>
>Thank you Dirk.
>
>Respectfully,
>Callie
>
>
>
>On Oct 15, 2023, at 12:53 PM, Dirk Hohndel <d...@hohndel.org> wrote:
>
>
>The tone of your message makes me think that you are misunderstanding what is
>happening.
>
>(a) the Google group requires a Google account. But it shouldn't (and to the
>best of my knowledge doesn't) reject anyone who hasn't been banned from other
>groups for excessive abusive behavior in the past.
>(b) the developer mailing list that you tried sending an email to has been
>overrun with subscription spam and now requires explicit approval from me to
>add people - but I don't think that you want to be a developer from the way
>this all sounds
>(c) your description of what happens is garbled and confusing. Please try to
>explain in sequence what happened, how many devices / computers were involved,
>etc
>(d) any data that was at some point saved to the cloud (so that has
>successfully synced between two or more devices) is still there. You just
>managed to confuse the algorithm with the sequence of actions which resulted
>in it assuming that you wanted to replace old dives with new ones, instead of
>adding new ones.
>
>I'll repeat what I have said in dozens of answers that your search found
>already. This is an open source project - a hobby for a bunch of people. Angry
>outbursts at the developers might work for a paid product (newsflash, they
>usually don't), but when attacking someone who wants to help you because it's
>something that they like to do, it generally tends to have the opposite effect.
>
>If you would like help, I need two things
>(a) your explicit permission to access your cloud data (because I never
>interact with user dive data without such explicit permission)
>(b) a good descriptions of which dives should be there (how many, what rough
>time frame are they from) and the sequence of events that made everything
>disappear - because I need to undo those events in the backend, and the more
>information I have on what happened, the easier that process will be.
>
>Finally, as to your question how to avoid this in the future - in about half
>of the cases the issues is that on a PC you downloaded new dives before
>opening the cloud storage and then ended up overwriting cloud storage. The
>other half are situation where you made changes on two different devices
>without syncing first. There are a couple of other scenarios, but they are
>very rare. The simple approach to preventing this issue is to simply always
>sync with the cloud FIRST, before making any changes (downloading new dives
>from a dive computer, editing dives, etc).
>
>/D
>
>> On Oct 14, 2023, at 21:04, Callie K <a2...@hotmail.com> wrote:
>>
>> Hello,
>>
>> I am very upset. All my data was lost from your app tonight.
>>
>> I edited one dive log, sync’d to the cloud, and it deleted four of them.
>> Shortly there after, I wasn’t sure what happened and I added another dive
>> log and sync’d it to the cloud again. This time I deleted all the remainder
>> of my logs. There were about 40 dive logs.
>>
>> There is no way I deleted my dove log information, just no way.
>>
>> I googled this issue and saw numerous other posts about this problem. I even
>> went over to your Google groups, but it would not allow me in, please
>> explain how to access, that Google sector/forum. I wasn’t able to find any
>> way to add that as a group, nor register.
>>
>> Please restore the data, your app deleted, hid, or re-distributed to another
>> area.
>>
>> Also, please explain what caused this problem so as it can be avoided in the
>> future.
>>
>> Thank you,
>> Callie
>>
>>
>> Please describe your issue here and keep the attached logs.
>>
>>
>>
>>
>>
>
><subsurface.log>
>
--
from my phone
_______________________________________________
subsurface mailing list
subsurface@subsurface-divelog.org
http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface
