Excerpts from Ben Walton's message of Sat Jun 06 14:44:15 +0200 2009: > Excerpts from Nicolas Pouillard's message of Sat Jun 06 06:16:55 -0400 2009: > > I don't get the purpose of this, how it is different from hitting 'D' to > > send > > again the same message? > > Look at the From: header when you do that. It gets set to _your_ > address. You could use D, edit the from address to that of the > original sender and then fire to achieve the same effect (although I'm > not sure how it handles attachments, etc), but that's a lot of typing > for a common action. I also believe that with D, since you're > injecting a new message with original content, that you'd lose much of > the original header info. > > The idea is that when you 'bounce' the message, it's akin to you > having had a .forward in place at MTA delivery time. Redirect, not > forward. > > My biggest use case for this is bouncing mail sent to me personally > asking for support into our ticket system. The original sender will > see the autoreply with the ticket id, etc because the From: header > contained their address. Colleagues using other mail clients lacking > this feature will forward mail to the ticket system which sees them > get the replies. They then have to go into the ticket and set a > proper 'requester' address for further correspondence on the ticket. > > I remember when I discovered this feature in mutt how weird I thought > it was. It wasn't long before it was in common use for me though. > > Does that make sense?
It does! Thanks for the explanation. -- Nicolas Pouillard http://nicolaspouillard.fr _______________________________________________ sup-talk mailing list [email protected] http://rubyforge.org/mailman/listinfo/sup-talk
