Hello Oleg, We tried with an other power supply and its the same, the camera led are: orange-solid, green-solid.
Best regards, Hugo. 2014-05-24 13:17 GMT+02:00 Chauvet Hugo <[email protected]>: > Hello Oleg, > > Hello Hugo, > > > We have accidentally unplugged the camera when RTSP streaming was >> running and now it's impossible to connect to the camera. When it is >> plugged, the two Ethernet leds of the camera are on, but on the computer >> the ethernet leds are off and their is no connection. >> > > Could you try to localize where the problem? > > 1. Can you ping the camera's ip address? Is it the default one > (192.168.0.9) or did you change? Try both addresses. > > > The camera address is the default one. But we cannot ping the camera > because their is no network created by the camera, the Ethernet lights are > off on the computers. > > 2. Another PC? or verify if your PC's network port works with some > other network device. > > > We have tried on several computers and for all of them the Ethernet LEDS > are off. And network interfaces didn't get any Ethernet network. > > > 3. If possible - another power supply or some router that has power > over ethernet (the camera's not really compatible with it but might work). > 4. Another network cable? > > > We test with an other POE supply and the two leds on the camera remain on > without blinking (I will make another again test with an other POE), and we > their is still no network. We also test network cables. > > > We try to plug/unplug several times to start netboot mode but we didn't >> succeed, the two Ethernet leds are of the camera are on and the netboot >> method didn't succeed to connect to the camera. > > In the netboot mode the camera's: orange - solid, green - blinks quickly. > Normal boot: orange - solid, green - blinks from time to time. > Did you launch the "netboot" script on the PC? > > > When we plug the camera the leds are: orange - solid, green - solid. And > we don't succeed to get: orange - solid, green - blinks quickly. > The netboot script stop at "Starting boot...", which seems coherent with > the fact that the Ethernets LED on computers are off. > > > Is their a way to make a hard reset of the firmware ? > > No, only with netboot. > Most likely the problem is either with PC's network port or camera's power > supply. > > What's the model? Does it have the serial port on the side? > > > Our camera is an Elphel NC353L, I think with the last revision (we bought > it 6 months ago) and we don't have serial port on the side. > > Best regards, > Hugo Chauvet. > > Best regards, > Oleg Dzhimiev > Electronics Engineer > phone: +1 801 783 5555 x124 > Elphel, Inc. > > >
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