DoctorBill wrote:
Yes - my ISP (basicisp.net) doesn't know what "unlimited" means....
"Dear Valued Customer,
We are writing you concerning your internet usage. While our service is
unlimited, we have a system safeguard that does trigger an interruption
to any account that hits a certain amount of hours each month.
Our service is for residential use only, not available for business
purposes or as a dedicated service. We ask that you please do not use
our service as a dedicated connection. We consider any connection of
8-10 hours or more a day to be a dedicated connection. Unfortunately, we
are unable to support anymore than this. Please disconnect when you are
not using the internet.
Your current usage as of 08/26/2009 is 234 hours.
Less than a third of the 720 hours in a 30-day month, an average of less
than eight hours a day.
I note that they take a minimally threatening tone, the way I would
address a neighbor who puts out garbage every day of the week even
though we only have two pickup days.
It /is/ reasonable for them to ask you to be courteous and disconnect
when you're not using the service. It's /not/ reasonable for them to
sell an "unlimited" service and then impose limits. That's called "bait
and switch."
--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher
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