Trane Francks wrote:
On 5/26/14 3:55 AM +0900, WaltS48 wrote:
On 05/25/2014 02:51 PM, Mort wrote:
Chris Ilias wrote:
On 2014-05-24, 10:32 PM, Mort wrote:
A tech service transferred files from my old Win XP to my new Win 7
Pro.
In so doing, my personal profile in XP was corrupted. It will only
start
and function in default profile. The store geek said that I do not
need
my personal profile, and that the default one works fine. My cruising
the net suggests otherwise, but was not clear.
Is it important that I get my personal profile corrected, or is it
OK to
just work with a default profile?
Any advice will be appreciated.
* You don't need to edit files in your profile folder. Just use the
instructions at <http://seamonkey.ilias.ca/profilefaq/#transferring>.
* Show him a copy of this message, and ask for your money back.
Transferring data should never result in corruption of data.
Thanks, Chris, for your nice reply. I will indeed show them a printout
of your message. Aren't there any standards for people who are
supposedly tech support guys?
Mort
Do you think the tech support guys have knowledge of every program in
existence? Especially those with a small user base like SeaMonkey.
Irrelevant. If a tech engineer doesn't know how to migrate certain data,
it is his/her responsibility to learn or pass on the task. It is not a
viable business option to corrupt a client's data. Ever.
In the case of SeaMonkey, how to transfer a profile properly is easily
gleaned from a quick Google search. There simply is no excuse for not
getting it right.
Signed,
Seasoned on-site tech engineer
Hi Trane,
Thanks for your comments, which are appreciated. One of the bothersome
things here, is that I never asked the tech guys to touch my profile. I
asked them to copy 4 files from the old to the new laptop: bookmarks,
address book, Picasa photos, and music. Ironically, I feared that if I
did it, I would make mistakes. Their incompetence and disinformation is
most annoying,and has put my data and info in jeopardy. After all my
visits and heartburn and fears, they only transferred the file with
pictures to my newer PC, and not the other 3, and their fee was hefty to
boot.
This was at Staples Mount Kisco tech support, which has a good
reputation in this area = Westchester County, NY. It was a painful way
for me to learn a lesson.
Thanks again to all the wonderful guys whose responses were very
helpful. I'll have a showdown with the tech guys and the store manager
in the next day or two, and hope for the best.
Mort Linder
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