On 7/1/2016 at 9:11 AM, J. Weaver Jr.'s prodigious digits fired off:
Ed Mullen wrote:
No, the best solution is to walk into your local branch of Chase and
tell them that you are moving all of your accounts to Bank Of America
because their Web site is broken. THAT is what will get their
attention. Money talks, especially when it walks.
Assuming the local branch's teller cared, or the assistant manager you'd
probably be referred to to close your accounts cared, they have
_nothing_ to do with the design or implementation of the corporate
website. -JW
Local branches have an incentive to keep customers; and not lose them.
Account closures /are/ noticed at HQ. Managers would react by telling
HQ: They don't need to have anything to do with design of the Web site
to affect its design.
--
Ed Mullen
http://edmullen.net/
Hospitality: Making your guests feel like they're at home, even if you
wish they were.
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