NFN Smith wrote:
Samuel S wrote:
Hello all,
I just changed my provider to Xfinity from Fios and am having an issue
with accessing Xfinity's Support pages.
I get the message that I must update my browser, despite using HTTP
1.1 and the UAS in SM to Identify as Firefox.
Is there something more I can do to sidestep this besides using Chrome
or Firefox?
TIA - bo1953
Two questions:
1) What's the specific URL that is giving you the demand for something
other than Seamonkey:
https://internet.xfinity.com/unsupported-browser.html
2) What UA are you showing (e.g., if you go to Help -> Troubleshooting),
what is shown for User Agent?
If you're advertising Firefox compatibility, Comcast may be complaining
about the presence of "Seamonkey" in the UA, and where they want to see
_only_ Firefox.
Switching the setting for Firefox compatibility might work. If it
doesn't, you may need to go the route of spoofing, whether using a tool
that supports that such as PrefBar or User Agent Switcher, or manually
putting an entry in about:config for general.useragent.override, whether
globally or for just Comcast.
Smith
Smith,
I apologize for the delayed response:
1) https://internet.xfinity.com/unsupported-browser.html
2) Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Firefox/60.0
Thank you for your input and assistance,
bo1953
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