It is pretty standard practice...but it's bad standard practice. IMO, it would be different if the (proper) hardware had been working for six months and needed replacement due to failure, but in this case, he never got what he ordered. That falls on the manufacturer/VAR to get rectified. Until he takes delivery of the proper hardware, its just an unfulfilled contract.
-----Original Message----- From: Scott Ullrich [mailto:[EMAIL PROTECTED] Sent: Friday, June 23, 2006 11:39 AM To: support@pfsense.com Cc: discussion@pfsense.com Subject: Re: [pfSense Support] What happens if the soekris hardware is defective upon arrival? The Cortex Systems way. On 6/23/06, Jonathan Gonzalez <[EMAIL PROTECTED]> wrote: > Hi group, > > just writting this short note to let you know how Cortex Systems - > "your soekris provider" operate. > > I did a bank transfer for a soekris net4801-60 (256MB RAM) and other > elements. When it arrived the hardware only recognizes 128MB of RAM. > > I got in touch with the support team and a tecnical & sales consultant > (i will avoid personal references) told the that i should pay the > expenses of send back the box to Denmark. > > I told him/her that when i paid i used money in good standing and i > wait to have exactly the same behavior with the product i'm buying. > > The answer was "That's the way it works when you buy via the internet, > this is standard practice." > > I told him/her that was funny that the standard practice were make a > client pay twice for a product/service. > > So friends, think twice if you're going to buy in Cortex Systems your > soekris hardware for Firewall/Router/Misc. because if you have a > problem you will have to pay for a sevice bad offered. Wow. Sorry to hear that... Scott --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
