Hi there,
Thanks for the info Sulabh. I am still however concerned about privacy. As you can see in my original email (below) I only sent an email to [email protected] I don't know of any "lists". I don't even have any contacts yet. I did however change my password as you suggested. Here is the log on connect: (14:33:53) util: Writing file prefs.xml to directory C:\Documents and Settings\HP_Administrator\Application Data\.purple (14:33:53) util: Writing file C:\Documents and Settings\HP_Administrator\Application Data\.purple\prefs.xml (14:33:58) account: Connecting to account [email protected]/qt. (14:33:58) connection: Connecting. gc = 019509B8 (14:33:58) dnssrv: querying SRV record for typists.quicktate.com: _xmpp-client._tcp.typists.quicktate.com (14:33:58) wpurple: This version of dnsapi.dll contains DnsQuery_UTF8 (14:33:58) wpurple: This version of dnsapi.dll contains DnsRecordListFree (14:33:59) dnssrv: Couldn't look up SRV record. DNS name does not exist. (9003). (14:34:03) util: Writing file accounts.xml to directory C:\Documents and Settings\HP_Administrator\Application Data\.purple (14:34:03) util: Writing file C:\Documents and Settings\HP_Administrator\Application Data\.purple\accounts.xml Thanks for your help. Laurie _____ From: Sulabh Mahajan [mailto:[email protected]] Sent: Wednesday, August 19, 2009 2:21 PM To: Laurie Shannon Subject: Re: Problem connecting to the server You should click "reply all" instead of "reply" so that the support list receives your reply and not just the last person. Probably accidentally you have posted your password to the whole list, so you might first of all want to change it. About not connecting, you will have to provide us with the debug log so that we can take a deeper look, you can do this by doing exactly the following: Once you have pidgin running, follow these steps: 1. Go to accounts > manage accounts. 2. Disable that specific account you are having problems with 3. Open the debug window, from Help > Debug Window 4. With debug window open, from the accounts dialog, re enable that specific account. 5. Wait a while for the problem to show up. 6. Now, in the debug window click on save, and save to a file. 7. Either send that file to us through email, or copy the contents to the mail, or file a ticket on the pidgin site. -- Sulabh _____ From: Laurie Shannon [mailto:[email protected]] Sent: Wednesday, August 19, 2009 2:13 PM To: 'Sulabh Mahajan' Subject: RE: Problem connecting to the server I thought I was sending an email to support, who would have that info anyway, right? And, do you know why I can't connect? Laurie _____ From: Sulabh Mahajan [mailto:[email protected]] Sent: Wednesday, August 19, 2009 1:55 PM To: Laurie Shannon Cc: [email protected] Subject: Re: Problem connecting to the server You just sent your username and password to the whole list. Not good. :P -- Sulabh On Thu, Aug 20, 2009 at 2:17 AM, Laurie Shannon <[email protected]> wrote: Hi, I've just downloaded and installed the new IM software. I followed the video and entered the following information: Protocol: XMPP User: Eclectic Pwd: prince Domain: typists.quicktate.com Resources: qt My account has been created no problem, but it doesn't connect. Just remains in the "Available - connecting" state and I do not see a list of "buddies", it's blank. What am I doing wrong? Thanks for any help that you may provide. _______________________________________________ [email protected] mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support _____ From: Laurie Shannon [mailto:[email protected]] Sent: Wednesday, August 19, 2009 1:47 PM To: '[email protected]' Subject: Problem connecting to the server Hi, I've just downloaded and installed the new IM software. I followed the video and entered the following information: Protocol: XMPP User: Eclectic Pwd: prince Domain: typists.quicktate.com Resources: qt My account has been created no problem, but it doesn't connect. Just remains in the "Available - connecting" state and I do not see a list of "buddies", it's blank. What am I doing wrong? Thanks for any help that you may provide.
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