On Sep 9, 2009, at 02:34, David Balazic wrote:
Mark Doliner wrote:
Just a few tips:
* Users do not have to be subscribed to this mailing list in order to
post to it.
The listinfo page (URL in footer) does not say so. I don't think
anyone
would go search your message first and then (not) sunscribe. I believe
most will go to that page, read how to subscribe and do it. This is
pretty
common issue with mail lists. The info whether it accepts posts from
non-subscribers in not published, at least not in the obvious places.
So sometimes I post and wait for either a rejection message or that
my message appears in the archive. As both can take hours if not days,
I usually subscribe first.
This has been discussed previously, but the support address is listed
in the Help->About dialog in Pidgin (where I suspect most people get
to it) and up until the most recent release, the text did not
explicitly reflect the fact this was a public mailing list address.
I personally do not think most people subscribe to the mailing list to
post issues; I doubt even most of the people who get to the list via http://pidgin.im/support
do so (I'm also an embittered pessimist).
In any event, the mere fact that users need not be subscribed to the
support@ mailing list to post an issue is reason enough, to me, to ask
people rendering assistance to explicitly list the user in the To or
CC of their emails.
When replying to a user's email please ensure the user's
email address is listed in the "To" field.
* Replies to this mailing list by default go to the user who sent the
email. We've talked about this behavior in the past and do not plan
on changing it.
* You're encouraged to use "Reply All" or "Reply List" for the
majority of your responses so that future generations of Pidgin users
Just a note: The vast majority of users have no "Reply List" button
in their MUA. (at least not in default configuration)
I accept the fact that users seeking support in a back-and-forth will
not always reply to the list. Surely, though, the small minority of
people who respond to support inquiries can be expected to maintain a
CC to the list on emails.
Another reason to explicitly CC the list is that it makes it clear
that a user's issue has been addressed.
~Paul
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