Please reply to the list and not to me directly. On Wed, Jun 23, 2010 at 17:08, Chuck Braden <jcbra...@ag.tamu.edu> wrote: > I have no plugins enabled. > > So let me make sure I understand. Does the debug symbols have to be installed > even if there are NOT crashes (only hangs)?
No, debug symbols are useful for a crash report, not for a debug log. > If yes, will I have to uninstall and reinstall to accomplish that? No, simply reinstalling on top would be all that is necessary. >>If Pidgin isn't crashing, you can use the Debug Window (Help->Debug Window) >>to obtain the debug log output. > > Is this done from a command prompt? The Debug Window is available via the "Help" menu from the Buddy List. However, in your situation, you will need use the preemptive debug logging since the UI becomes unresponsive. > Is the preemptive log generation process available even if debug symbols is > not installed? Yes. > >>>> Daniel Atallah <datal...@pidgin.im> 6/23/2010 3:22 PM >>> > On Wed, Jun 23, 2010 at 16:11, Chuck Braden <jcbra...@ag.tamu.edu> wrote: >> ** High Priority ** >> ** Reply Requested by 6/28/2010 (Monday) ** >> >> This is the second e-mail I have sent regarding hangs of your application. I >> have updated the version from 2.6.6 and still have the same problem. Please >> provide some assistance. > > There isn't much to go on here. > > Perhaps a debug log (http://d.pidgin.im/wiki/TipsForBugReports) might > provide something more useful. > >> From: Chuck Braden >> To: support@pidgin.im >> Date: 5/27/2010 8:19 AM >> Subject: Consistently seeing pidgin hangups - even after installing >> 2.7 >> >> Ever since I installed version 2.6.6 I see random hangs when I return to an >> IM session. I removed version 2.6.6 and installed version 2.7 on 5/26 but it >> does not seem to have made any difference. I am not seeing this problem on >> any other applications nor have I experienced the problem on versions prior >> to 2.6.6. Please offer some suggestions on solutions. >> >> Jimmy C Braden >> Information Security Officer >> AgriLife Information Technology >> 979-862-7254 >> j-bra...@tamu.edu >> >> >> >> >> >> Event Type: Error >> Event Source: Application Hang >> Event Category: (101) >> Event ID: 1002 >> Date: 6/23/2010 >> Time: 3:05:33 PM >> User: N/A >> Computer: EIT-GATEWAYJCB >> Description: >> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, >> version 0.0.0.0, hang address 0x00000000. >> >> For more information, see Help and Support Center at >> http://go.microsoft.com/fwlink/events.asp. >> Data: >> 0000: 41 70 70 6c 69 63 61 74 Applicat >> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang >> 0010: 20 20 70 69 64 67 69 6e pidgin >> 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 >> 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in >> 0028: 68 75 6e 67 61 70 70 20 hungapp >> 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 >> 0038: 61 74 20 6f 66 66 73 65 at offse >> 0040: 74 20 30 30 30 30 30 30 t 000000 >> 0048: 30 30 00 >> >> >> Event Type: Error >> Event Source: Application Hang >> Event Category: (101) >> Event ID: 1002 >> Date: 6/22/2010 >> Time: 3:43:30 PM >> User: N/A >> Computer: EIT-GATEWAYJCB >> Description: >> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, >> version 0.0.0.0, hang address 0x00000000. >> >> For more information, see Help and Support Center at >> http://go.microsoft.com/fwlink/events.asp. >> Data: >> 0000: 41 70 70 6c 69 63 61 74 Applicat >> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang >> 0010: 20 20 70 69 64 67 69 6e pidgin >> 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 >> 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in >> 0028: 68 75 6e 67 61 70 70 20 hungapp >> 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 >> 0038: 61 74 20 6f 66 66 73 65 at offse >> 0040: 74 20 30 30 30 30 30 30 t 000000 >> 0048: 30 30 00 >> >> Event Type: Error >> Event Source: Application Hang >> Event Category: (101) >> Event ID: 1002 >> Date: 6/22/2010 >> Time: 7:47:25 AM >> User: N/A >> Computer: EIT-GATEWAYJCB >> Description: >> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, >> version 0.0.0.0, hang address 0x00000000. >> >> For more information, see Help and Support Center at >> http://go.microsoft.com/fwlink/events.asp. >> Data: >> 0000: 41 70 70 6c 69 63 61 74 Applicat >> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang >> 0010: 20 20 70 69 64 67 69 6e pidgin >> 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 >> 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in >> 0028: 68 75 6e 67 61 70 70 20 hungapp >> 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 >> 0038: 61 74 20 6f 66 66 73 65 at offse >> 0040: 74 20 30 30 30 30 30 30 t 000000 >> 0048: 30 30 00 >> >> >> >> Event Type: Error >> Event Source: Application Hang >> Event Category: (101) >> Event ID: 1002 >> Date: 6/21/2010 >> Time: 9:08:34 AM >> User: N/A >> Computer: EIT-GATEWAYJCB >> Description: >> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, >> version 0.0.0.0, hang address 0x00000000. >> >> For more information, see Help and Support Center at >> http://go.microsoft.com/fwlink/events.asp. >> Data: >> 0000: 41 70 70 6c 69 63 61 74 Applicat >> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang >> 0010: 20 20 70 69 64 67 69 6e pidgin >> 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 >> 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in >> 0028: 68 75 6e 67 61 70 70 20 hungapp >> 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 >> 0038: 61 74 20 6f 66 66 73 65 at offse >> 0040: 74 20 30 30 30 30 30 30 t 000000 >> 0048: 30 30 00 >> >> Event Type: Error >> Event Source: Application Hang >> Event Category: (101) >> Event ID: 1002 >> Date: 6/16/2010 >> Time: 11:19:02 AM >> User: N/A >> Computer: EIT-GATEWAYJCB >> Description: >> Hanging application pidgin.exe, version 2.7.0.0, hang module hungapp, >> version 0.0.0.0, hang address 0x00000000. >> >> For more information, see Help and Support Center at >> http://go.microsoft.com/fwlink/events.asp. >> Data: >> 0000: 41 70 70 6c 69 63 61 74 Applicat >> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang >> 0010: 20 20 70 69 64 67 69 6e pidgin >> 0018: 2e 65 78 65 20 32 2e 37 .exe 2.7 >> 0020: 2e 30 2e 30 20 69 6e 20 .0.0 in >> 0028: 68 75 6e 67 61 70 70 20 hungapp >> 0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0 >> 0038: 61 74 20 6f 66 66 73 65 at offse >> 0040: 74 20 30 30 30 30 30 30 t 000000 >> 0048: 30 30 00 >> >> >> _______________________________________________ >> Support@pidgin.im mailing list >> Want to unsubscribe? 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