This sounds like a server-side roster issue. Which isn't something pidgin has control of or influence over in the presence of server-enforced shared/pre-populated roster groups (which you are almost certainly using).
In short, you need to ask your internal IM service admins about this. -Etan _______________________________________________ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support