I've scrolled down and it seems this support request doesn't belong to me. 

please see my problem below : 

hello

i've installed adium but now i apper as if i'm offline. even when i'm signed 
out of adium and signed in directly through gchat i don't appear online. please 
advise as this is urgent. 

 thank you


> On Jul 14, 2015, at 9:48 AM, Alexandre Pereira 
> <alexandre.j.pere...@oracle.com> wrote:
> 
> Sorry...but I really don´t know what is happening since I still didn´t get to 
> logon on pidgin.
> 
> Is it possible any orientation instead of just sending emails?
> 
> -----Original Message-----
> From: support-requ...@pidgin.im [mailto:support-requ...@pidgin.im] 
> Sent: terça-feira, 14 de julho de 2015 13:00
> To: support@pidgin.im
> Subject: Support Digest, Vol 95, Issue 10
> 
> Send Support mailing list submissions to
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> Contents of Support digest..."
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> 
> Today's Topics:
> 
>  1. Pidgin application is causing problems with my screen
>     resolution (Karl Pitcher)
>  2. Re: Pidgin application is causing problems with my screen
>     resolution (Michael McConville)
>  3. RE: Pidgin application is causing problems with my screen
>     resolution (Karl Pitcher)
>  4. Re: Pidgin application is causing problems with my screen
>     resolution (Michael McConville)
>  5. Re: Pidgin application is causing problems with my screen
>     resolution (Brian Morrison)
>  6. Pidgin Account connection Help (abhay santra)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Mon, 13 Jul 2015 11:42:43 -0700 (PDT)
> From: Karl Pitcher <karl.pitc...@oracle.com>
> To: support@pidgin.im
> Subject: Pidgin application is causing problems with my screen
>   resolution
> Message-ID: <2d8f3a5d-13dd-457e-b16d-b5df990763d0@default>
> Content-Type: text/plain; charset="utf-8"
> 
> Hi,
> 
> 
> 
> I'm not sure how this happened, but whenever I start Pidgin it makes my 
> screen flash and it changes my screen resolution from 1920x1080 to 800x600. 
> Once I'm able to change my screen resolution back to 1920x1080, my pidgin 
> application has an odd looking layout. Can you help me fix the problem or let 
> me know what is causing this?
> 
> 
> 
> Thanks you
> 
> 
> 
> HYPERLINK "http://www.oracle.com/"; \nOracle Karl Pitcher | Deal Manager, 
> Cloud Deal Management
> Phone: +1 406-414-8093
> 
> 
> 
> 
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> 
> ------------------------------
> 
> Message: 2
> Date: Mon, 13 Jul 2015 14:49:59 -0400
> From: Michael McConville <mmcconvi...@mykolab.com>
> To: Karl Pitcher <karl.pitc...@oracle.com>
> Cc: support@pidgin.im
> Subject: Re: Pidgin application is causing problems with my screen
>   resolution
> Message-ID: <20150713184959.ga26...@thinkpad.hsd1.pa.comcast.net>
> Content-Type: text/plain; charset=utf-8
> 
>> On Mon, Jul 13, 2015 at 11:42:43AM -0700, Karl Pitcher wrote:
>> I'm not sure how this happened, but whenever I start Pidgin it makes
>> my screen flash and it changes my screen resolution from 1920x1080 to
>> 800x600. Once I'm able to change my screen resolution back to
>> 1920x1080, my pidgin application has an odd looking layout. Can you
>> help me fix the problem or let me know what is causing this?
> 
> Which operating system are you using? Which version?
> 
> Which version of Pidgin are you using (go to Help -> About in the main
> window)?
> 
> Does Oracle use a custom Pidgin?
> 
> 
> 
> ------------------------------
> 
> Message: 3
> Date: Mon, 13 Jul 2015 11:54:42 -0700 (PDT)
> From: Karl Pitcher <karl.pitc...@oracle.com>
> To: Michael McConville <mmcconvi...@mykolab.com>, Karl Pitcher
>   <karl.pitc...@oracle.com>
> Cc: support@pidgin.im
> Subject: RE: Pidgin application is causing problems with my screen
>   resolution
> Message-ID: <5576352c-f57d-4fe8-935e-b8e08f6bea7f@default>
> Content-Type: text/plain; charset=utf-8
> 
> Hi Michael,
> 
> I'm using Windows 7 Professional and 
> Pidgin 2.10.9 (libpurple 2.10.9)
> 
> I do not think that Oracle uses a custom Pidgin but I couldn't say for sure. 
> Is there any way for me to find out?
> 
> 
> Karl Pitcher | Deal Manager, Cloud Deal Management 
> Phone: +1 406-414-8093
> 
> 
> -----Original Message-----
> From: Michael McConville [mailto:mmcconvi...@mykolab.com] 
> Sent: Monday, July 13, 2015 12:50 PM
> To: Karl Pitcher
> Cc: support@pidgin.im
> Subject: Re: Pidgin application is causing problems with my screen resolution
> 
>> On Mon, Jul 13, 2015 at 11:42:43AM -0700, Karl Pitcher wrote:
>> I'm not sure how this happened, but whenever I start Pidgin it makes 
>> my screen flash and it changes my screen resolution from 1920x1080 to 
>> 800x600. Once I'm able to change my screen resolution back to 
>> 1920x1080, my pidgin application has an odd looking layout. Can you 
>> help me fix the problem or let me know what is causing this?
> 
> Which operating system are you using? Which version?
> 
> Which version of Pidgin are you using (go to Help -> About in the main 
> window)?
> 
> Does Oracle use a custom Pidgin?
> 
> 
> 
> ------------------------------
> 
> Message: 4
> Date: Mon, 13 Jul 2015 14:59:42 -0400
> From: Michael McConville <mmcconvi...@mykolab.com>
> To: Karl Pitcher <karl.pitc...@oracle.com>
> Cc: support@pidgin.im
> Subject: Re: Pidgin application is causing problems with my screen
>   resolution
> Message-ID: <20150713185942.ga27...@thinkpad.hsd1.pa.comcast.net>
> Content-Type: text/plain; charset=utf-8
> 
>> On Mon, Jul 13, 2015 at 11:54:42AM -0700, Karl Pitcher wrote:
>> I'm using Windows 7 Professional and Pidgin 2.10.9 (libpurple 2.10.9)
> 
> This is unlikely to fix your problem, but using the newest version
> (currently 2.10.11) is always a good idea.
> 
>> I do not think that Oracle uses a custom Pidgin but I couldn't say for
>> sure. Is there any way for me to find out?
> 
> Hopefully it would say something in Help -> About. Also, if the Oracle
> logo appears anywhere other than users' avatars, that's a good
> indicator.
> 
> Sorry that I couldn't be more helpful. I'll let you know if I find
> anything similar on the bug tracker.
> 
> You could also share a debug log:
> 
>   https://developer.pidgin.im/wiki/TipsForBugReports#Windows
> 
> But I'm not sure whether it would be useful in diagnosing this kind of
> issue.
> 
> 
> 
> ------------------------------
> 
> Message: 5
> Date: Mon, 13 Jul 2015 20:05:14 +0100
> From: Brian Morrison <b...@fenrir.org.uk>
> To: support@pidgin.im
> Cc: Karl Pitcher <karl.pitc...@oracle.com>
> Subject: Re: Pidgin application is causing problems with my screen
>   resolution
> Message-ID: <20150713200514.4ef30...@peterson.fenrir.org.uk>
> Content-Type: text/plain; charset=US-ASCII
> 
> On Mon, 13 Jul 2015 11:54:42 -0700 (PDT)
> Karl Pitcher <karl.pitc...@oracle.com> wrote:
> 
>> I'm using Windows 7 Professional and 
>> Pidgin 2.10.9 (libpurple 2.10.9)
>> 
>> I do not think that Oracle uses a custom Pidgin but I couldn't say for sure. 
>> Is there any way for me to find out?
>> 
>> 
>> Karl Pitcher | Deal Manager, Cloud Deal Management
> 
> Karl, it pains me to say this, but one reason you seem unable to
> configure Pidgin correctly is because Oracle's internal IT department
> seem to be deficient and do not provide you or your co-worksers adequate
> support.
> 
> Oracle seems to have decided to use Pidgin internally but has not
> bothered to alter the installation so that the help links point to
> corporate resources inside Oracle instead of causing users to
> constantly be sending emails to the peer support list provided by
> ordinary Pidgin users who have no greater power than the ability to
> read and type replies to this list.
> 
> Please do us a favour, speak to whoever is in charger of messaging
> applications within Oracle and ask them why, despite several years
> passing, they have still been unable to complete the simple task of
> supporting their users.
> 
> While you're at it, you could also ask them why your display is
> misbehaving.
> 
> I wish you luck.
> 
> -- 
> 
> Brian Morrison
> 
> 
> 
> ------------------------------
> 
> Message: 6
> Date: Tue, 14 Jul 2015 12:04:06 +0530
> From: abhay santra <abhay.san...@gmail.com>
> To: support@pidgin.im
> Subject: Pidgin Account connection Help
> Message-ID:
>   <CA+mzYVtC1UFgV1b5P2DPdXCt-FiBf6QqDSZ5L0qU4=w6zwr...@mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
> 
> Hi Pidgin Help,
> 
> I have installed tigase-xmpp server in ubuntu 14.04.
> As I am running this server locally so
> domain name : abhay-HP-15-Notebook-PC
> 
> But when creating any account from Pidgin client(2.10.9) getting error like:
> *"You require encryption, but it is not available on this server."*
> or "*User not authorized*".
> 
> Would you please guide me to solve this issue.
> 
> Thanks,
> 
> Abhay
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