ok...then how do I do the debugging log? thanks for all your help! I know it's late there...
On Sat, Jan 21, 2017 at 5:15 PM, David Woolley <for...@david-woolley.me.uk> wrote: > On 21/01/17 21:13, Ruebusch, John wrote: > >> The folks at Smarthinking/Spark sent me to you guys :-) Please tell >> me the problem is not on their end LOL >> > > The problem probably lies in how you have configured Pidgin to work with > their service, so it probably lies between the two. > > It is unlikely that anyone here knows what Smarthinking's servers require, > so the options are to obtain the debugging logs and try and work out what > what sort of server they are using, or for you to obtain a technical > specification of how to connect to their server, so that someone here can > translate it into Pidgin configuration terms. >
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