On 19/05/18 18:07, Todd Michael wrote:
I am trying to use my Pidgin account on my laptop running windows 10. It is the 
same operating system as at work. For some reason even with all the same 
settings I can’t enable my account. Any idea what I can do to fix it ?


You don't have a Pidgin account. Pidgin is only a client. It can be used with many different types of account. To even start attacking the problem, we would need to know the type of account.

If it is a corporate account (do you, by any chance, work for Oracle?) we are unlikely to know the specifics of how your employer sets up their service.

As well as the type of service, we would need details of the errors, and/or the contents of the debugging log.

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