>>>>> On Tue, 23 Feb 1999 12:51:37 -0600, Avi Schwartz <[EMAIL PROTECTED]> said:
|Avi> I just got off the phone with SuSE USA and it seems that a number
|Avi> of SuSE 6.0 boxes were shipped without the registration card. You
|Avi> will need the registration number to get technical support and the
|Avi> registration card also has the StarOffice registration key. If
|Avi> you find that you have received a box without the registration
|Avi> card, call SuSE USA (888.875.4689) and they will send you a card
|Avi> as soon as they get the cards from Germany.
Reminds me of what happened with my 5.3 package. The sticker in the
manual and on the registration card were both printed using a misaligned
label printer, so the numbers were unreadable. I kept getting tossed
back and forth between sales and tech support (each group, not having
heard of the problem, insisted it was the other group's responsibility),
and it took me weeks before I could get someone to issue me a new
number.
Paul Abrahams
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