imagine this imaginary conversation with an ISP help desk: helpdesk: "good day sir. how can i help you?"
customer: "help - my internet and my ADSL line is not working anymore." helpdesk: "does your phone is working?" customer: "no, not at all - i'm calling you from my mobile." helpdesk: "did you checked the cablings? is the plug inserted correct in the walljack?" ... 2minutes of rümschelrümschel... we hear an 'outch' - seems the customer banged his head against the table or so... customer: "<little bit dizzy>yes, i've taken it out and plugged back in - but still no signal" helpdesk: "hmm.. let me check your line - " ... <tiptiptip> ... "yes, i dont see any signal on our side - it could be that you have a psysical access problem" customer: "no, i'm not challenged!!!" helpdesk: "i mean that your physical line of the t-e-l-e-p-h-o-n-e might be interrupted / broken somewhere. you know, the thin cable ..." customer: "what should i do? call an electrician?" helpdesk: "no, we will open a ticket at <put in your favorite last mile provider or:> the local telco". ... some days later ... helpdesk: "good day sir. we've got now feedback from the local telco company. your line should be fixed within the next days" customer: "what is it?" helpdesk: "lets call it problem with the last mile access..." customer: "... which means?...." helpdesk: "well... it seems that someone stole your wire?" customer: "sorry, i'm disturbed.. he stole what??" helpdesk: "as you might have heard the price increase for copper has lead some criminals to pick exiting copper lines which are digged in the street... some made a fortune with copper lines..:" customer: "this would explain why my electrian had to put in new electrical-cables - they might have disappeared some days ago... i had no power at all... " customer: "... and my internet was not working ... thats why i called you" helpdesk: <speakless> otherwise..please refer to "the internet help desk" (old but always good :)) http://www.mrmouse.ch/fun/video/wesmonocable.mov -steven ps: plz reserve in your agenda the 17th of july - next ZH beer event will be planned for this date :) _______________________________________________ swinog mailing list swinog@lists.swinog.ch http://lists.swinog.ch/cgi-bin/mailman/listinfo/swinog
