I know, that I'm partly off-topic now, but this topic bothers me for
some time now and I want to hear some opinions/experiences from other
SwiNOG members.
Cisco has a real problem with their service contract administration. I
have access to service contracts that don't belong to our company (for
devices located in Germany, Austria and Ireland - we only operate in
CH). On the other hand I don't think I see all contracts of our company.
I've heard from at least one similar case.
Writing to the Service Support Center doen't help. Either they're not
commited to do any work, unable to read or in some other way challenged.
Maybe it's also just an organizational issue - buying so many companys
as Cisco does, it probably isn't possible to keep up a proper service
for the core business.
Anyway - my questions:
1) What are your experiences with Cisco Service Contract Handling?
2) Is there a way to fix this or is it so broken that you have to live
with it?
3) Because of all this I'm looking into HP ProCurve Switches as
replacment for Cisco Layer 2 Switches (maybe later Layer 3 too). HP
support for servers is quite good. Any experiences for Network equipment?
Kind regards,
Viktor
Charles Buckley wrote:
The prices do look very competitive, and not just for Cisco products.
Thanks for this tip.
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