Hi

a customer got problems with an application (trading tool) downloading from a server in the USA (206.106.137.3). A traceroute below.

Responsetime of hop 12 (80.91.251.98) is much higher than hop 11 (80.91.249.113) and a ping test did show lost packets on hop 12 but not on hop 11.

the same application runs fine with a http proxy at LayerOne (init7), a proxy on a hosteurope vps or on a Cablecom connection.

Is this the right place to report such a problem and aksing for help?

Thank you!

- Thomas

traceroute to 206.106.137.3 (206.106.137.3), 30 hops max, 60 byte packets
1 192.168.14.1 (192.168.14.1) [AS8151/AS28513] 1.394 ms 1.759 ms 1.362 ms 2 10.136.21.195 (10.136.21.195) [AS65534] 12.432 ms 13.231 ms 12.544 ms 3 22-27.186-195.fws.bluewin.ch (195.186.27.22) [AS3303/AS44038] 17.615 ms 18.040 ms 17.171 ms 4 85-27.186-195.fws.bluewin.ch (195.186.27.85) [AS3303/AS44038] 20.192 ms 17.757 ms 17.520 ms 5 tge2-4.zhhia01p-rtdi01.bluewin.ch (195.186.51.5) [AS3303/AS44038] 17.251 ms 17.302 ms 17.138 ms 6 tge2-4.zhhia01p-rtdi01.bluewin.ch (195.186.51.5) [AS3303/AS44038] 17.072 ms 17.700 ms 16.912 ms 7 net1702.zhhdz09p-rtdi01.bluewin.ch (213.3.247.169) [AS3303/AS44038] 17.966 ms 17.929 ms 17.966 ms 8 202-0-186-195.bluewin.ch (195.186.0.202) [AS3303/AS44038] 21.432 ms 19.125 ms 19.938 ms 9 i79tix-005-ae0.bb.ip-plus.net (138.187.129.7) [AS3303] 17.386 ms 17.596 ms 21.142 ms 10 zch-b1-link.telia.net (213.248.90.237) [AS1299] 17.117 ms 17.686 ms 17.173 ms 11 prs-bb1-link.telia.net (80.91.249.113) [AS1299] 25.882 ms 125.402 ms 25.827 ms 12 ash-bb1-link.telia.net (80.91.251.98) [AS1299] 108.584 ms 113.053 ms ash-bb1-link.telia.net (80.91.252.36) [AS1299] 158.407 ms 13 level3-ic-130870-ash-bb1.c.telia.net (213.248.89.178) [AS1299] 114.600 ms 114.618 ms 124.009 ms 14 vlan80.csw3.Washington1.Level3.net (4.69.149.190) [AS3356] 120.899 ms 120.495 ms 120.235 ms 15 ae-72-72.ebr2.Washington1.Level3.net (4.69.134.149) [AS3356] 113.387 ms 114.457 ms ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) [AS3356] 120.064 ms 16 ae-3-3.ebr1.NewYork2.Level3.net (4.69.132.90) [AS3356] 112.147 ms 112.035 ms 112.211 ms 17 ae-1-100.ebr2.NewYork2.Level3.net (4.69.135.254) [AS3356] 116.964 ms 116.742 ms 110.879 ms 18 ae-5-5.car2.Stamford1.Level3.net (4.69.142.81) [AS3356] 116.335 ms 123.342 ms 116.644 ms 19 INTERACTIVE.car2.Stamford1.Level3.net (4.26.50.110) [AS3356] 122.280 ms 117.676 ms 116.042 ms 20 www.interactivebrokers.com (206.106.137.3) [AS11449] 118.604 ms 117.565 ms 118.602 ms 22ms


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