Hello again In the meantime i got some advice on how to proceed and a message from @sunrise that they have a look at my case
thank you all /br philippe Philippe Maechler <[email protected]> schrieb am Do., 16. Okt. 2025, 10:33: > Hello List, long time lurker seldom poster here :) > > Sorry for posting here, but I ran out of ideas on how to solve an issue > with Sunrise/Yallo. > > Two weeks ago, Sunrise had to move their connections in Dubendorf from > Fibre-Plug 2 to 1. > Just after that, I moved the CPE to Plug 1 and contacted the support > because the connection was not working. > > Long story short: > After almost two weeks, the connection is still not working. On Plug 2, I > get the Fiber- or OTO Activation Screen from Swisscom and on plug 1 I don't > even get an optical signal. > Support promised me a temporary 5G router, a SIM card, a new Fiber Box, > Calls from the technicians and so on... Nothing happened and I'm still > offline > > If there is any Sunrise/Yallo technician out there, could you may have a > look at it? > If someone has an Idea on how i can escalate this, feel free to contact me > > Again, sorry for disturbing about a private connection and being off topic > here > > Best regards > Philippe >
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