Hi, sajolida (2020-06-16): > intrigeri: >> Sandro Knauß (2020-05-24): >>> anonym wrote: >>>> Let me first express the change we're seeking: when leaving a comment on a >>>> ticket, consider it your responsibility that the right person(s) will read >>>> it! If you don't @mention someone, you probably are failing this >>>> responsibility! >>> >>> On the one side, yes doing @mention somone helps, so the person knows, that >>> they should answer.That's why I propose, that we also add groups/function >>> mentions like @ft, @sysadmin, @help desk... Than people outside the team >>> can >>> make sure, the other teams know about it and the teams itself can make >>> sure, >>> that there are shifts and forward issues to the correct person in their >>> teams. >>> This should reduce the informal hierarchies and give the teams to define >>> their >>> own shifts etc. >> >> I understand that at any given time, mentioning one such @role account >> would notify the team member(s) who is currently on duty — as opposed >> to every single member of the team. Is this what you're proposing? > > I don't think that hefee's proposal was specific about automating a > single notification to the person on duty. Otherwise they might not have > written "the teams itself can [...] forward issues to the correct person > in their teams".
Thank you for sharing how you understand it. I was wondering if there was a missing subject in hefee's sentence before "forward". >> Assuming I got it right, I it a lot. I think this idea complements >> nicely other tools that we either have already or that we would like >> to have: >> >> - @group mentions: great for raising attention of *every* *single* >> member of a team, which most of the time is not great IMO. >> >> I just documented this tool: >> >> https://gitlab.tails.boum.org/tails/tails/-/commit/49476de8863c91c5bf8feb2ab6056776149e8fa5 > > I understand that hefee was proposing this. hefee, can you please confirm this tool enables teams to implement the workflow you were proposing? > I'm not in team that does shifts. But if I were, I think that receiving > a few notifications even when I'm not on shift would give me some useful > context about what's happening to the other person's shift. For example, > I could give them relevant information about a previous shift or acquire > knowledge that would be useful for a future shift. I feel like it would > help share knowledge and avoid creating silos inside a team. > > As someone that asks questions to Help Desk, I think that I would always > prefer asking my question to the whole group, assuming that the team is > self-organized and that the person on shift has the responsibility to > answer while leaving more opportunity for others to jump in, than to > only ask it to the person on shifts. > > So, for my communication with Help Desk, I'm afraid that having > @help_desk point to a single person on shift instead of everybody in the > team might slow down my work and I'll probably fallback to explicitly > mentioning everybody in the team. Interesting thoughts! All this makes sense to me. So you can use @help-desk :) _______________________________________________ Tails-dev mailing list Tails-dev@boum.org https://www.autistici.org/mailman/listinfo/tails-dev To unsubscribe from this list, send an empty email to tails-dev-unsubscr...@boum.org.
