Hello Dave,
----- Original Message -----
From: "Dave Cramer via talk" <talk@gtalug.org>
To: "GTALUG" <talk@gtalug.org>
Sent: Friday, October 28, 2016 8:04 PM
Subject: [GTALUG] looking for a secondary mx service
I have 4 domains that I need a secondary mx service for.
Suggestions?
Not sure what you mean by " secondary" mx service, but if you're asking
for suggestions for a good email hosting service, I can recommend
SiteGround www.siteground.com
* * *
* * *
I was using AT&T for many many years for my email hosting (inherited
them when IBM sold off their email hosting service (ibmglobal.net) to
AT&T.
Was never happy with AT&T. Some beautiful screw-ups ... Plus absurdly
know-nothing AT&T technical "support" people.
Wanted for a long time to switch from my apet...@attglobal.net email
address to my own domain name apet...@aspetrie.net but was intimidated
by the amount of work this would entail.
Then AT&T did me a huge favour, by announcing many months in advance,
the planned termination of their existing attglobal.net email hosting
service.
* * *
* * *
The upside of using one's own email domain name, of course, is that once
it's set up, and all the work is done of: 1. informing your list of
recipients, and 2. updating every place on the Internet, where you are
registered using your email address as your identifier,
is that in the future, if you are unhappy with your email hosting
service, you can switch to a new email hosting provider without having
to go through all the work emtailed in changing the email address.
Because, of course, the email address stays the same. You just point
your MX records to the new service provider, and say "bye bye" to the
old service provider.
* * *
* * *
Once AT&T announced their planned email service shutdown, I spent a huge
amount of time researching email hosting service providers
I tested three different email hosting services (going to the trouble of
setting up a test domain for each, and sending and receiving test
messages) and walked way from every one, for one reason or another.
Most;ly because of the lack of quality technical support. It's a jungle
out there !! But you already know that.
I actually went to live production email operation with the second of
these three providers, and used them for my production email for a few
months. But I decided not to stay with them, because I didn't like the
attitude of their tech support people. They were technically very
competent, but seemed to take a confrontational approach to clients.
So I kept searching, and after almost giving up, I settled on
www.siteground.com Made the switchover to SG on 2 July 2015. No regrets
yet ...
* * *
* * *
SiteGround (SG) are actually focused on website hosting, not email
hosting. But they happen to offer email hosting (SMTP, IMAP, POP3) as
part of their web hosting packages. I haven't set up a website at SG
yet, but I did create an FTP account on SG for someone I'm working with.
That works fine, too.
I have been very happy with SG. Their technical support is excellent.
Works through a good ticketing system. The staff are very knowledgeable
and very responsive. Very literate, too. Always (so far) giving complete
correct answers, using connected sentences. Nailed the usual startup
problems very quickly.
The only times I have actually had recourse to SG tech support was: 1.
during the original switchover to SG, 2. when an email I sent was
rejected by the SG SMTP server, because it had more than 40 recipients,
and 3. when I upgraded the SG hosting plan so I could send an email to
more than 40 recipients.
The SG help pages and FAQ I have found to be useful. Love the CPANEL.
And of course the main thing -- never had any email service down time
(yet) with SG.
* * *
* * *
SG are not the cheapest provider, but I long ago stopped looking for the
cheapest service of any kind on the Internet. I'm very focused on value
for money. And in my opinion, SG give excellent value for the money they
charge.
Naturally, you will need to do your own research. SG don't do short-term
deals. And if you go with SG, your results may differ ...
Hope this helps.
Steve
apet...@aspetrie.net
(905) 847-3253
P.S. One rule I follow with hosting services. I always use a different
provider for DNS hosting (in my case it's Namecheap), than for the
Internet server (e.g. website, email, ftp) hosting.
If I run into a dispute with the (e.g. website, email, ftp) server
hosting service, I don't want them to be able to cause me grief by
holding my DNS registration setup to ransom. This split makes it a
little more complicated (you don't get the same slick DNS integration,
if you e.g. upgrade your hosting service plan, and this points you to a
server with a different IP address).
But in my opinion, the complete independence of control over the DNS
setup is well worth the extra complication.
Dave Cramer
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