D. Hugh Redelmeier via talk wrote on 2024-02-16 08:25:
<https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416> There's surely more to this story.
Standard operating procedures - "it wasn't us, guv, it was a contractor". I particularly like this part: > Air Canada argued Moffatt could have found the correct information > about bereavement rates on another part of the airline's website. > > But as Rivers pointed out, "it does not explain why the webpage titled > "Bereavement Travel" was inherently more trustworthy than its > chatbot." > > "There is no reason why Mr. Moffatt should know that one section of > Air Canada's webpage is accurate, and another is not," Rivers wrote. Also, where CBC looked up any similar cases on CanLII: >A survey of the Canadian Legal Information Institute — which maintains > a database of Canadian legal decisions — shows a paucity of cases > featuring bad advice from chatbots; Moffatt's appears to be the first. We can bet everything we own that it won't be the last... rb --- Post to this mailing list [email protected] Unsubscribe from this mailing list https://gtalug.org/mailman/listinfo/talk
