also when you use the emergency removal tool you are suppose to uninstall w e
from programs and features first. you will get the u a c for your windows log
on with this too.
then run the emergency removal tool to remove what is left over in the
registry.
-----Original Message-----
From: Ray Campbell via Talk
Sent: Monday, January 04, 2016 8:34 PM
To: 'Chris Grabowski' ; 'Window-Eyes Discussion List'
Subject: RE: Problems with Window-Eyes 9.3.1 on both a Windows 8.1 and
Windows10 machine
Hi All:
Well, uninstalling Webroot Secure Anywhere, easier said than done. When I went
to Programs and Features on the Windows 8.1 machine to uninstall, and answered
yes to uninstalling it, I got an edit box and Webroot was looking for me to
enter something. The screen is so inaccessible that I couldn't figure out what
it's looking for me to enter. I tried disabling all of the Webroot processes
and re-installing WE after using the WE Emergency Removal tool per Chris's
suggestion, and that still doesn't work.
I guess I'm going to have to have Geek Squad or someone else uninstall this
thing so I can get back to using the screen reader I most enjoy, Window-Eyes.
Ray Campbell
ray153...@gmail.com
Skype: ray650315
Blog: farmers-boy.livejournal.com
Twitter: @packerbackerray
Facebook: www.facebook.com/packerbackerray
Support the Illinois Council of the Blind at our GoFundMe page:
www.gofundme.com/icb2015.
-----Original Message-----
From: Chris Grabowski [mailto:cgrabow...@aisquared.com]
Sent: Monday, January 4, 2016 12:16 PM
To: Ray Campbell <ray153...@gmail.com>; Window-Eyes Discussion List
<talk@lists.window-eyes.com>
Subject: RE: Problems with Window-Eyes 9.3.1 on both a Windows 8.1 and Windows
10 machine
Hi Ray,
Unfortunately, the issues you are seeing are due to Webroot Secure anywhere.
You may need to run the emergency removal utility , close Webroot (stop its
protection) before installing Window-eyes and install Window-eyes again.
Webroot is blocking Window-eyes components from being installed properly.
As far as your wife's h for heading key not working or all other quick
navigation keys if there is a setting in Webroot that deals with keylogging,
turn it off.
It doesn't like the fact you are pressing an H and Window-eyes is doing
something with that H. It thinks Window-eyes is logging your keystrokes so it
doesn't let them through.
Webroot was supposed to have white listed Window-eyes. Apparently it didn't.
If you want something that works like webroot but is more accessible, check out
GData internet security. In GData you'll need to turn off its keylogging
function as well to get the quick navigation keys to work.
Window-Eyes Product Support
Ai Squared
725 Airport North Office Park
Fort Wayne, IN 46825
(802) 362-3612
www.aisquared.com
-----Original Message-----
From: Talk [mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com]
On Behalf Of Ray Campbell via Talk
Sent: Monday, January 4, 2016 12:47 PM
To: Window-Eyes Discussion List <talk@lists.window-eyes.com>
Subject: Fwd: Problems with Window-Eyes 9.3.1 on both a Windows 8.1 and Windows
10 machine
Hi All:
I'm glad to be back on the Talk list. Following is a copy of an email I sent
to WE Support documenting some major issues we're having with Window-Eyes 9.3.1
on both a Windows 8.1 and Windows 10 machine. Just sharing in case anyone else
is having any of these issues and may, along with the support team, have ideas
on how to resolve them. At this point in time, we don't consider Window-Eyes
9.3.1 usable on either machine and are using JFW. We recognize, however, not
everyone has that option.
Ray Campbell
ray153...@gmail.com
Running Window-Eyes on an HP Pavilion with Windows 8.1, a Virtual Machine
running on a Mac with VMware Fusion and Windows 7, and an Asus laptop running
Windows 10
---------- Forwarded message ----------
From: Ray Campbell <ray153...@gmail.com>
Date: Sat, 2 Jan 2016 17:21:30 -0600
Subject: Problems with Window-Eyes 9.3.1 on both a Windows 8.1 and Windows 10
machine
To: wesupp...@aisquared.com
Hello WE Support:
I am writing to let you know about some major issues we’re having with
Window-Eyes 9.3.1 both on our Windows 8.1 and Windows 10 machines.
Here is what is happening and what I’ve tried.
On the Windows 8.1 machine, I ran the update from Window-Eyes 9.2 to
Window-Eyes 9.3.1 yesterday. When I got the update installed and re-started
the computer, my antivirus package, Webroot Secure Anywhere, flagged what I
believe was a Window-Eyes DLL file as a threat. I can’t remember the entire
file name, but it started with GWHK and had the extension DLL. Webroot isn’t
the most accessible tool, but I was able to get over to where it said
de-select, click it and then hit continue.
The problems didn’t end there. When I go to my desktop, I hear Window-Eyes say
‘No Selected Item’. When I arrow around on the desktop, I don’t hear anything.
When I went into my documents folder, I noticed that using the up and down
arrow I wasn’t hearing my files and folders being read. This was also true
when I went to the folder view on my external hard drive, as well as when I
typed in a search for something from the start menu and hit enter and the
search results came up.
Thinking there might have been something wrong with the update, and, since I
have a full 9.3.1 install because we got my wife a new Windows
10 computer, I uninstalled Window-Eyes and used the 9.3.1 full install to
re-install the software. The problems I had didn’t go away. I notice if I,
say, go into the documents folder, then shut down and re-start Window-Eyes, I
can then read down through the list of files and folders. But, If I go into a
folder, I have the same problem where I can’t read the list of files or folders
using the arrow key and have to shut down and re-start Window-Eyes again.
I noticed something when I initially go into folders like documents.
When I do that, then do ctrl+backslash to open the Window-Eyes control panel,
the file announced is default.set. When I re-start Window-Eyes, then, go into
the WE control panel, I hear wineyes.set announced. I’m thinking there could
be issues with file associations that I’m seeing. How can I fix this?
Now, for the issues I’m seeing on my wife’s new Windows 10 laptop.
Basically, they are the same. However, I’m also seeing a situation there in
Internet Explorer. If I go to a website, then try pressing say the ‘H’ key to
navigate by headings, nothing happens. Going to the WE Control panel I hear
‘default.set’ announced. I tried opening ie.set and this didn’t change the
situation. I used the flu 9.3.1 install to load Window-Eyes onto the Windows
10 machine. When I re-started the computer after doing this, Webroot didn’t
flag the same DLL as a threat.
Can you help us resolve these issues? I did manage to look at some of the
Windows 10 information in the knowledge base and didn’t find that there was
anything readily apparent I would need to do. If there’s something with the
computer that I may have to have visually checked, can you tell me what I
should have someone look for? I have a tech support plan for three devices
from Geek Squad so they can help me.
Or, can we set up a time for me to remotely connect with you so you can look
and see what might be going on on each computer? I can make arrangements to be
here during the day to do this.
Thanks, looking forward to hearing from you.
Ray Campbell
Email: ray153...@gmail.com
Running Window-Eyes 9.3.1 both on an HP Pavilion running Windows 8.1 and an
Asus laptop running Windows 10. Both machines have Webroot Secure Anywhere for
virus protection.
_______________________________________________
Any views or opinions presented in this email are solely those of the author
and do not necessarily represent those of Ai Squared.
For membership options, visit
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List archives can be found at
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_______________________________________________
Any views or opinions presented in this email are solely those of the author
and do not necessarily represent those of Ai Squared.
For membership options, visit
http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/netbat%40comcast.net.
For subscription options, visit
http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com
List archives can be found at
http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
_______________________________________________
Any views or opinions presented in this email are solely those of the author
and do not necessarily represent those of Ai Squared.
For membership options, visit
http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com.
For subscription options, visit
http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com
List archives can be found at
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