I've been having exactly the same problem as David. Using Rod's method works some of the time, however it too causes Outlook to crash several times a day. AI Squared support are aware of this, I sent them an email last week asking if there's been any fix yet.
Another problem which I think might be related is that whenever I try to do a search in Outlook, that also causes a crash. I'm using Exchange, not sure if that has any relevance to the problem. Yusuf -----Original Message----- From: Talk [mailto:talk-bounces+yusuf.osman=yusufosman.org...@lists.window-eyes.com] On Behalf Of Rod Hutton via Talk Sent: 23 May 2016 00:49 To: 'David M Hollander' <mac...@verizon.net>; 'Window-Eyes Discussion List' <talk@lists.window-eyes.com> Subject: RE: WE 9.4 on Windows 7: delete key on Inbox message causes Outlook 2016 to crash Hi David, Pressing the Applications key, followed by the letter d, though requiring two keystrokes, works. Hth, Rod -----Original Message----- From: Talk [mailto:talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com] On Behalf Of David M Hollander via Talk Sent: May 22, 2016 7:41 PM To: talk@lists.window-eyes.com Subject: WE 9.4 on Windows 7: delete key on Inbox message causes Outlook 2016 to crash I’m the techie friend of a user running the free Window-Eyes 9.4.0.0 (for users of Microsoft Office) with Microsoft Office 2016. Outlook 2016 works well with WE 9.4, with one major glitch for us: Pressing the “Del” (delete) key on the keyboard while a message is selected in the Inbox causes Outlook 2016 to crash immediately. The resulting dialog window says that Outlook ”needs to be restarted”. This error is very reproducible, even with a different keyboard; the message does not get deleted, and Outlook crashes. Starting Outlook 2016 in Safe Mode does not have any effect. However, if I terminate Window-Eyes 9.4 first and then press the del key on a message, it does get deleted and no crash occurs. I have run "Repair Office" (Quick) from Windows’ "Programs and Features” control panel, but that didn’t help. This seems like an incompatibility between WE 9.4, Outlook 2016 and the delete key. Anyone know of an alternate keyboard shortcut in Outlook for deleting a message; control-D doesn’t work for me. This is a newly purchased, refurbished PC with 4GB RAM and a clean install of Windows 7 Professional, followed by an install of Microsoft Office Home and Business 2016, followed by the free version of WE 9.4.0.0. Everything is working well, besides this delete key problem. Windows Update is all updated, and there haven’t been any recent changes to any Microsoft Office components. Thanks. — David _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40hotmail.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/yusuf.osman%40yusufosman.org.uk. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
