Dear Vaughan,
I could not have put it better.
Regards,
Robert
On 1/28/2017 10:36 PM, Vaughan via Talk wrote:
Greetings everyone.
There are many omissions with respect to the release of Window-
Eyes v95.4.
Given that all previous versions in the version nine cycle had this
certificate failure issue which the new version fixes, why did not Ai
Squared offer up new install links for payhing customers so that if
Window-Eyes fvails, we can have a simple installation process for
getting Window-eyes up and running again?
With respect to previous personalised links to the full install, they
only gave us a 72 hour window before the link expired? I have just
asked for that expiration window to be extended.
For at least the last two readmes, purchasing information has not
been provided. The lease-to-own scheme has not bee promoted.
Similarly: no gratitude and appreciation expressed to those of us who
have SMAS - which are tangible expressions of customer support of
Window-Eyes. Many of us are finding out things in an ad hoc and
generally unsatisfactory manner through individualised enquiries to AI
Squared.
Noting previous list discussion about the long standing bug whereby
braille displays freeze, particularly when web browsing, why did not
an AI
Squared spokesperson send the spin that it is a known issue and is
being resolved?
\
Today: I tried to web browse across several sites, including my bank -
the "find" command of Window-Eyes froze on three consecutive occasions?
This list has several hundred posts now, without the intervention of
Ai Squared staff to try and correct or clarify user comments.
How can a company own an official support list, but not moderate,
promote, correct and in every other way provide the support which is
the purpose of the list?
I have expressed disquiet about the Window-Eyes for Office programme.
Basically: the evidence points to people on this scheme getting what
they paid for - pay nothing - get nothing when it comes to list based
support.
At least two AI Squared executives are in the management group of
VFO. It would be helpful if the corporate silence was broken, and
that if there is no corporate support for the future of Window-Eyes,
advise as to the process whereby we can get o8ur money back. Where I
live, taking money for a product or service which is not delivered is
illegal, and I would hope loyal custoemrs are "stroked" by VFO in
order to try and restore some good will.
If someone says Vfo has JFW, here in New Zealand, the Professional
copy is $2500.00 ,(rounded up slightly) and that is without SMA. I can
buy a Windows based laptop for 50% of the cost of JFW.
We are moving inexorably into the eighth month of the announcement of
the VFO grab of AI Squared. Most reasonable people were prepared to
take things at face value - to accept the promise of exciting and
positive developments. Promises have not yet been realised, and the
developments appear to be moving in the opposite direction with
respect to Window-Eyes and I also sense, Zoomtext and Fusion.
Vaughan.
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_______________________________________________
Any views or opinions presented in this email are solely those of the author
and do not necessarily represent those of Ai Squared.
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