Hi Don. Glad that at least one paying customer is getting a level of support that should be expected.
My experience is frustrating. I no longer request the DVD, as the last one took more than six weeks to arrive. I like the option of requesting a personalised downloadable edition of the full release. My grumpiness with this is that I recently asked for an extension of the period before my serialised link expired. I've been given 36 hours from two different sources. IN other words - two personalised links, each available to me separately for 36 hours. I have laid a complaint with the AI Squared sales people. The Window-Eyes specific technical support has gone. The second link I received which expired (as did the first one) before I opened the email came from VFO technical support. The physical address is in St Petersburg. Surely: it would have made sense to rationalise sales ahead of technical support, and emails from all over the place direct me to GW Micro.com - what a lovely place that once was! Part of my complaint is that the Window-Eyes for Office programme, which is free to those who use it, get permanent access to the full install, but paying customers do not. Don: agree with you that VFO is a funnyt name. Why is it not VFOA, so that AI Squared is acknowledged. In polite company: VFO stands for "very frustrating organisation" and in less genteel gatherings, substitute frustrating for another adjective. Vaughan. -----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of Don Smith via Talk Sent: Thursday, 2 February 2017 5:26 p.m. To: 'Window-Eyes Discussion List' Subject: Just in passing Hi Folks: First, I think fo is the strangest name for a company that I have ever heard. However, I called the other day to purchase a cd with win eyes on it and although, it seemed they were a little muddled at first, but, then put me on to another person. They were busy and I left a message re my request thinking would they take care of it. Well got a call today and all is ok, the cd is being sent and that is to Canada Don _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/vaughan.dodd001%40msd.govt.nz. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com ------------------------------- This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry. ------------------------------- _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
