There is a number, not having to do with solving capchas, that is for people
who use screenreaders to call, and I have gotten really good help. I forget
what the words are before the number. The first person I talked to spent at
least an hour on the phone with me helping me set up my account, and put in
my first order. I have so far, spoken to four people, three of which have
southern accents. I asked two of them where they were, and they said West
Virginia. When I apologized for taking so long, I was told "That's what we
are here for." Pam.
-----Original Message-----
From: Joseph Norton via Talk
Sent: Monday, February 13, 2017 5:48 AM
To: 'David' ; 'Window-Eyes Discussion List' ; ukekearu...@valtdnet.com ;
'Rod Hutton'
Subject: RE: SOMETHING STRANGE ON AMAZON.COM
Hi:
Every so often, Amazon will do this if you have to log in more than they
like.
They used to provide an audio equivalent, but, last time, they seemed to
have removed it. They have a link that says something like, "Visually
impaired or can't see the image", but, when you click that, you have to call
a number and they can give you a code to override.
Amazon has given visually impaired folks only a token acknowledgement, and,
they have never showed that they care much about the visually impaired.
-----Original Message-----
From: Talk
[mailto:talk-bounces+joseph.norton=gmail....@lists.window-eyes.com] On
Behalf Of David via Talk
Sent: Sunday, February 12, 2017 11:08 PM
To: ukekearu...@valtdnet.com; Window-Eyes Discussion List
<talk@lists.window-eyes.com>; 'Rod Hutton' <rod_hut...@hotmail.com>
Subject: Re: SOMETHING STRANGE ON AMAZON.COM
Not on Amazon myself, so would be a general guess.
Seems like they are performing some kind of security checking on you.
Some websites do this kind of checking once in a while, on arbitrarily
customers. Hopefully they do not intend to do this every time you log on to
their services, in the coming.
First thing I would do, is to go to the address bar of the browser, and just
make sure it really is an Amazon address. This just to ensure you have not
been hi-jacked, and redirected to some fake service.
Next, you could try accessing the site, from Firefox with WebVisum. If this
is a mere periodic check you should be able to logon using the captcha once,
and then be good to go from any browser later on. Is it, on the other hand,
a newwly introduced standard routine of theirs, you might have to
permanently log on to their services from now on, with Firefox.
Does Amazon have any customer care service line, either by phone or mail? If
so, it could be worth to contact them, and ask if they have any solution in
place for visually impaired people.
HTH,
David
On 2/13/2017 2:20 AM, Olusegun -- Victory Associates LTD, Inc. via Talk
wrote:
Hi Great Folks:
I tried accessing amazon.com inter alia and got the following:
Enter the characters you see below
Sorry, we just need to make sure you're not a robot. For best results,
please make sure your browser is accepting cookies.
Type the characters you see in this image:
Try different image
Has anyone else experienced this? I'm on a Windows7 64Bit computer
running IE11! And as you can see, NO AUDIO equivalent was provided
and thus I COULD NOT solve the CAPTCHA.
Sincerely,
Olusegun
Denver, Colorado
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