Hi Steve,

I treated making labels the same as I would have in Word 2007. I pasted the address I needed to make the label for into the open word document. I then put the person's name in the line above the address. I then selected all and copied it to the clipboard.

Next, I pressed alt-m, l to open the mailings and label group. Normally, the address shows up in the address box. It was not there, so I pasted it in. It was still not readable.

I then went to options and made sure the correct label format was selected and entered on OK, in case there was a problem with the label size. The label was the correct one. The information was still not in the address box. I erased the data from the address box and then went back to the Word document where I copied the information again and went back to the labels settings again. The information did not appear in the box automatically, so I pressed ctrl-shift-w to read the screen contents. The information was not there, either. I pasted it into the box again and pressed ctrl-shift-w again and the data still did not appear. This time, I printed it out anyway. The label printed, but was not spoken.

Carol


2018 10:37 AM, Steve Jacobson via Talk wrote:
Carol,

I wonder if this is part of the old Microsoft bug that affected envelope
addressing for years.  That was fixed in Word 2016, though.  Would you give
exact steps to get where you are getting?  I'd like to figure out if this is
a Microsoft bug.

As a work-around, you might be able to type the address in a document and
then select it.  Microsoft might populate the "to" field with the selected
address, although you might not be able to determine that until you print
the label if this is left over from the old bug.  This was the case with the
envelope addressing dialog.  You probably would not need to copy and paste,
it happens automatically if this works similarly.  Don't get me wrong, you
shouldn't have to do it this way, it should work and we need to figure out
why it isn't working, whether it is Window-Eyes or a Microsoft bug.

Best regards,

Steve Jacobson

-----Original Message-----
From: Talk
[mailto:talk-bounces+steve.jacobson=visi....@lists.window-eyes.com] On
Behalf Of Carol and Roger via Talk
Sent: Wednesday, January 24, 2018 9:10 AM
To: Window-Eyes Discussion List <talk@lists.window-eyes.com>
Cc: Carol and Roger <carogsm...@embarqmail.com>
Subject: WE and Office 2016

Hello,

I need to print a label.  I can go to the settings and choose my wanted
label.  I can choose which label prints and where it is on the page.
The problem is that I can not get WE to read the information in the to
label box.  It simply does not speak and the box does not show up with
the mouse keys.  The mouse keys report everything else I need except for
the address.  Are there settings I need to change in Window-Eyes for
Word 2016?  Thanks.

Carol

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