Hello. Just a bit of info I ran into when repairing my mother's WE installation recently, especially if anyone may be running into browser (and possibly some Microsoft issues as well).
Her WE version is a 32bit software. Don't know if WE later came in 64bit also at time of order. Anyway, it installs on her 64bit Windows system with no immediate problems. However, when I went to replace her Firefox browser, the first issue was the known problem with Quantum, 57 and above. So tracked down the ESR 56 - still not reading. Kept going back for older Firefox versions that I knew had worked in the past. Still no luck. Got to thinking about it, and decided to download and try an older 32bit version. Voilà! Kept moving up to newer and newer versions, 32bit only, and all was good. Even installed Quantum 57, 32bit, but eventually ran into some reading compatibility issues after all, so down graded back to the latest ESR 56, 32bit version, and no further issues yet. The trick/problem comes when you navigate to Mozilla in any startup browser and have it install via the web interface. Their system automatically detects you are using a 64bit system, so selects those versions. To get the 32bit versions, you have to navigate into their legacy directory via browser ftp to then select the 32bit version you want. Hope this helps if someone keeps running into this issue, and not sure where the problem lies. As an aside, this may have been the issue we ran into concerning her office installation. The shop had installed the latest OpenOffice, but I could not get WE to work in it. We had MS Office, so I just reinstalled that and removed OpenOffice. Since our MS Office is 32bit, no problem, but in hind sight, maybe 32bit OpenOffice will work. Good weekend to all. _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
