I had the same problem. I am using window eyes, but I needed them to reinstall it. I told them what I needed, and I had pressed the button for help other than jaws, and they made me wait on the phone for two hours. I finally got a guy who said if I was using jaws, he could remote into my computer, and when I said I needed help with window eyes, he said he couldn't help me. This was some time last year already. Pam.

-----Original Message----- From: Donald L. Roberts via Talk
Sent: Thursday, February 22, 2018 4:05 PM
To: Window-Eyes Discussion List
Cc: Donald L. Roberts
Subject: version 9.5.4

I hope this request won't cause any list member to get bent out of shape as
it certainly is not intended to offend anyone.

Yesterday, I contacted V F O to request a link to the Window-eyes version
9.5.4.  I did so because my copy is acting flaky, so I wanted to completely
uninstall and subsequently reinstall it.  Unfortunately, my CD has been
damaged and is now unplayable.  V F O said that they discontinued that
service, so I am now up the creek without a paddle if or until some kind
soul will provide me with a copy of the program along with a serial number.
I know my serial number, but it does me no good because I do not believe
that I could substitute my serial for the one on another user's CD.

So I will say no more but hope that some kind list member will write me off
list at:

donald.robert...@gmail.com .

Thanks for any assistance.

Don Roberts

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