Hi Jason,
On Thu, 19 Apr 2001 23:39:54 -0400GMT (20/04/2001, 11:39 +0800GMT),
Jason Ellis wrote:
>> What email program is he using?
JE> He's using Netscape. I tried to get him to switch to TB, but he has
JE> about 4 years of messages archived in Netscape and over 100 filters
JE> set up that he doesn't want to deal with re-doing in TB, so he won't
JE> switch.
He can import the messages from Netscape, that's what I did when I
moved to TB, but he will have to manually redo the filters. You have
to convince him that it's worth it; as he is a support person, he will
use email a lot, and all the advantages of TB over Netscape will save
him a lot more time and headache than setting up these filters will
cost.
>> The fault is technically at his side.
I mean legally. He sent you a mail and explicitely requested you (by
way of RFC header) to reply to the tech support address instead of the
from address.
JE> Actually, no, it isn't. He has his e-mail program set up that way
JE> because we require anybody who answers support e-mails to have it set
JE> up that way
I understand what you say about support emails. You are right with
your policy.
JE> fortunately, since I use TB, I set that up only for that one
JE> folder where the tech support e-mails get filtered in, but I don't
JE> think that's possible in his e-mail program).
Right. Therefore, I would suggest to make TB mandatory. This way, he
can create an AB entry for you, which overrides the account's
reply-to setting.
--
Cheers,
Thomas.
Moderator der deutschen The Bat! Beginner Liste. Anmeldung unter:
[EMAIL PROTECTED]
Message reply created with The Bat! 1.51
under Chinese Windows 98 4.10 Build 1998
on a Pentium II/350 MHz.
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