Hello Bill,

On Fri, 19 Mar 2004 06:34:49 -0500 GMT (19/03/2004, 18:34 +0700 GMT),
Bill Blinn - Technology Editor wrote:

BBTE> This morning I received a message from a friend who began using The
BBTE> Bat after reading my recommendation of it. Here it is, edited
BBTE> slightly.

[...]
>> It took a while to persuade the Vet support crew that it really
>> was as bad as I said but eventually after many emails, I got a
>> phone call from them, and the answer was actually created while I
>> hung on and listened in as he described step by step what he was
>> doing -- files in the Bat's temp file name format in the temp
>> folder being in an exclusion list in the XP Registry.

The tech support from Vet seems exceptional - they even called and
ran the user through the steps.

The lesson we learn is that it is a good idea to exclude the temp
file from any real-time virus scan. Good advice, IMHO.

-- 

Cheers,
Thomas.

Moderator der deutschen The Bat! Beginner Liste.

"Who the hell wants to hear actors talk?" -- H.M. Warner, Warner
Brothers, 1927.

Message reply created with The Bat! 2.04.7
under Chinese Windows 98 4.10 Build 2222 A 
using a Pentium P4 1.7 GHz, 256MB RAM




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