Hello Peter Fjelsten & everyone else, on 06-Jan-2005 at 14:13 you (Peter Fjelsten) wrote:
SM>> I agree that the support on this mail list is absolutely excellent. I SM>> just do not think it appropriate for a software developer to take SM>> money for a business/pro version and not provide some degree of SM>> support without depending on unpaid volunteers. > I agree wholeheartedly. Naturally for me I'd rather see lower prices and > this sort of community support but I am almost certain that this is not > way to go for a business point-of-view. Which business take care of their IT/mail infrastructure itself? Those that actually do are either very, I beg your pardon, stupid, or rather big, so that they have their own IT administration and end user support (be it internal or outsourced, doesn't matter). SMB's should leave the support to their system builder/integrator, thats the way customer relations are meant to work... I don't go and try to fix my car myself. I don't go and call the vendor for help. I go to the nearest expert that I know (a mechanic, a garage) and tell them I have a problem. They fix it, they're the experts. -- Best regards, Alexander (http://www.neurowerx.de - ICQ 238153981) using TB! v3.0.2.10 Home on Windows XP Pro Service Pack 2 It is one of the superstitions of the human mind to have imagined that virginity could be a virtue. -- Voltaire ________________________________________________ Current version is 3.0.1.33 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
