> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Lisa M. > Bronson (TCP) > Sent: Thursday, February 22, 2007 5:03 PM > To: Martinek, Carla > Cc: [email protected] > Subject: Re: [TCP] Numbering Examples > > Hi Carla, > > I did this in a manual a few months ago, and I numbered the > examples for the > same reason you mentioned: if tech support needed to help a > customer, they > could refer them to an example number rather than trying to > explain which > one they were talking about. >
But unless you use compound numbers, the caller would have to say, "In Example 2, under Example 2, Example 2." That's three chances for the caller to make a mistake, cause confusion, and cost the company money in time wasted on finding right example that's a problem for the caller. It could turn into "Who's on First." Bonnie Granat http://www.GranatEdit.com ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. DOCUMENTATION & TRAINING WEST 07: THE USER EXPERIENCE April 18-21, 2007 ~ Vancouver BC ~ Marriott Pinnacle ~ free city tour 40+ sessions * free workshops * free iPod offer * www.doctrain.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
