We are using OTRS (Online Ticket Request System) for our IT staff, and have customized a webform for requests that dumps directly into the system when users have a trouble ticket. Our Marketing staff wants something similar, but is not happy with the way OTRS operates (they think it is too complex).
What other (preferably open-source) alternatives are available to track tickets? Specifically, Marketing is wanting something equivalent to the excel spreadsheet that the secretary currently keeps, but she wants to see the following: What the job consists of (details) Who is currently responsible When the job is due What deadlines are imposed, if any - for proofs and so forth When the job is sent to the printer, if required When the job is sent to the webmaster, if required When the job is "completed" And of course, she'd like for this to be searchable and sortable, and be able to be color coded by person responsible. Oh, yeah, and they want to be able for people to input some of this info themselves via a webform... Thanks in advance, Nancy Sullivan Tech Services Richland Community College
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