Sorry to say but the last thing I would suggest to anybody would be to take their PC to bestbuy to get it fixed. I had a friend take his laptop to bestbuy, it wouldn't boot. He told them he had data on it that he needed for his business, (backup was 2-3 weeks old). He left it and came back . . . Whoops they re-installed the OS without getting the data off. They said well we won't charge you for fixing it . . . He didn't think about it till later but the thing was under warranty so he should not have been charged anyway 8^) He did get a $50 gift certificate after he later complain to corporate.
I told him (1) backup daily or more often and (2) don't take it to bestbuy until he is sure he doesn't have anything on it that he needs. On Wed, Aug 11, 2010 at 2:44 PM, William Upp <w...@bluffs-school.com> wrote: > I am glad someone else has had the same, albeit negative, experience. I > did allow the laptop to sit for about 3 hours in that mode, and it never did > shutdown. Have not thought about giving it the whole night to > shutdown...might give that a shot tonight. I do have service pack 3 > installed, and I have not seen the issue you are talking about with a > stalled or stopped update install. Guess I will keep after it. > > <rant> > Kills me that "techs" at Dell and Best Buy would offer the old "reinstall > Windows" as the answer. That is like a mechanic saying "Gee, your tires > keep going flat? You need to install a new engine. That will fix it." > Maybe one of these days I can get this whole school on Linux! > </rant> > > > On 8/11/2010 2:31 PM, K Lesko wrote: > >> Well if a reboot doesn't work isn't that the next step . . . reinstall >> OS? At least that is what the geeks at bestbuy told my sister 8^)) >> >> Did you install any updates that might not have been completely >> installed before shutdown? My son's battery went dead while installing >> some individual updates and it would do the same thing. Then about >> every 3rd or 4th restart it would say installing updates for 20 >> minutes. Then it would give a message updates not installed but then it >> would continue on to start the computer up. Funny it just so happens it >> is an Inspiron 1750 laptop and yes tech support at dell told me the same >> thing, reinstall Vista. >> >> I finally was able to install the latest service pack manually, but it >> took over 4 hrs to complete the SP update . . . >> >> You might want to let it shutdown over night and see if it makes any >> progress. >> >> On Wed, Aug 11, 2010 at 11:55 AM, William Upp <w...@bluffs-school.com >> <mailto:w...@bluffs-school.com>> wrote: >> >> Geeks, >> >> You are going to love this one! I got in 10 Inspiron 1750 laptops. >> I noticed on one that it would never shut down, whether I went to >> turn off or restart, it would hang on the "Windows is shutting >> down..." screen and I would have to manually hold the power button >> to turn it off. I started working on another laptop, and was doing >> some Windows updates, restarting after each one. On the 2nd or 3rd >> update, this laptop did the same thing, hanging on the "Windows is >> shutting down..." screen. I went online to get some tech support >> from Dell, and their answer was to reinstall the OS!! I tried to >> explain that I already had the systems the way I wanted >> them-programs, network settings, etc.-and I really did not want to >> reinstall the OS, and then reinstall everything else. Their answer >> was "Sorry, but that is the only way to fix this error." Are you >> kidding me?? >> >> First of all, that is a cop out answer. Second of all, has anyone >> had this shutdown problem and have a solution, short of reinstalling >> the OS? I did some research online, but have not found any answers >> that have helped. >> >> Thanks. >> -- >> William Upp >> Computer and Business Instructor >> Technology Coordinator >> Bluffs Schools >> Bluffs, IL >> | Subscription info at http://www.tech-geeks.org | >> >> >> > -- > William Upp > Computer and Business Instructor > Technology Coordinator > Bluffs Schools > Bluffs, IL > | Subscription info at http://www.tech-geeks.org | >
| Subscription info at http://www.tech-geeks.org |
