I installed a replacement machine in the business lab today. I forgot that the business/"non-computer teacher" is 7 years behind standard so I left Office 2007 on the machine. I get an email this afternoon explaining that her machines all have Office 2003 in big, bold letters (we're talking font size of 48 or larger). So emailed her back asking why she was yelling. Then I told her she had to do a trouble ticket before I'd work on anything. She's probably still trying to figure out why I asked her about yelling.
From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Bruce Brewer Sent: Tuesday, August 24, 2010 1:57 PM To: 'Tech-Geeks Mailing List' Subject: Re: [tech-geeks] frustration of the day...AACK! Mine- A power outage in the middle of the day with a brand new UPC setting there - uninstalled! _____ From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Chris Franzen Sent: Tuesday, August 24, 2010 1:00 PM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] frustration of the day...AACK! thats just priceless! Chris Franzen Technology Coordinator Nokomis School District 511 Oberle St. Nokomis, IL 62075 On Tue, Aug 24, 2010 at 12:18 PM, Jeremy Rodebaugh <j...@arthur.k12.il.us> wrote: My best complaint / request this year from a teacher. Teacher: I need you to install the HS copier on my computer because the JH Copier is not working. Me: Oh I'm sorry I didn't realize the JH Copier had stopped working. Teacher: Well nobody has put any paper in it this year. From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of K Lesko Sent: Tuesday, August 24, 2010 11:46 AM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] frustration of the day...AACK! I can imagine your frustration in part because I too have been there . . . but that was hilarious. It is amazing how un-common common sense is . . . On Tue, Aug 24, 2010 at 11:43 AM, Nancy Sullivan <nsull...@richland.edu> wrote: It certainly felt like a bad comedy routine. :P From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Chris McMahon Sent: Tuesday, August 24, 2010 11:39 AM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] frustration of the day...AACK! It's almost like a modern day who's on first? or a chicken or the egg argument. On Tue, Aug 24, 2010 at 11:39 AM, Richard Kasson <rkas...@valmeyerk12.org> wrote: Jim, You can say it. I've done it twice today. -----Original Message----- From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of Steele, Thomas C Sent: Tuesday, August 24, 2010 10:50 AM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] frustration of the day...AACK! Jim - You can certainly use that last line - it just depends on when and how it is used. Whenever we have a system-wide event that requires me and/or my staff to stay focused on the situation I always send an e-mail (assuming the e-mail is working), put a notice up on the website and change my voicemail asking staff NOT to call us until after the problem is resolved so that we can focus all of our efforts on correcting the situation. It takes an extra 5 minutes but probably saves at least 20 minutes in phone calls and interruptions. I also put a Do Not Disturb sign on my door. Of course there are always the handful that don't think the messages apply to them... Thomas C. Steele Technology Director Manteno CUSD #5 -----Original Message----- From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of JimHays Sent: Tuesday, August 24, 2010 10:21 AM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] frustration of the day...AACK! I have had several moments like this in the past few days. Teacher: "My files aren't on the server." Me: "That is because the server crashed and we are in the process of recovering the files and putting them on the temporary server as I stated in the email that you received yesterday." Teacher: "But when I log in as you instructed on the temporary server I still can't see my files." Me: "That is because they have not been recovered and copied to the temporary server. We are working on it now." Teacher: "When will you be done?" Me: "I will be done a whole lot faster if you would quit calling every 5 minutes." Oh how I wish that I could actually say that last line............. "RING!!!" Another teacher - same question. Nancy Sullivan wrote: > > First day of school for us yesterday...this was one of my head-desk moments. > > Lab supervisor: The computers in the lab won't work. > > Me: What specifically is wrong with them? > > Lab supervisor: Well, there is some sort of installer running. (He > knows this because there is a big graphic on the screen that says > "STOP: Technical Services is installing software on this machine. Do > not turn it off or restart. When the installer is finished, the > computer will restart automatically.") > > Me: That would be the installer that is putting your new software on > the machines. > > Lab supervisor: But we need to use the computers. > > Me: Why do you need to use the computers? > > Lab supervisor: We need to use the new software. > > Me: That is what is being installed on the computer now. The new > software won't be on the machines until the installer finishes. > > Lab supervisor: OK. > > Ten minutes later... > > Lab supervisor: The computers still aren't working. > > Me: Is the installer still running? > > Lab supervisor: Yes. > > Me: Your new software (CAD program and simulator) does take quite a > while to load. > > Lab supervisor: Well, I thought it would be quicker if I just > restarted the computers. > > Me: WHAT?!?! > > Lab supervisor: I restarted the computers. I thought that would fix > the problem. > > Me: There was no problem to "fix." Your new software was being installed. > > Lab supervisor: But we couldn't log in. I figured I'd just reboot them > all so we could log in, but that installer is running again. > > Me: That's because it needs to install your new software before you > can use the software. You have to let the installer finish BEFORE you > can use the software. Don't turn them off...let the installer finish > running. > > Lab supervisor: OK. But we need to log on to use the new software. > > Me (internally): AACK!!!! > > ---------------------------------------------------------------------- > -- > > | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org | Subscription info at | http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org | -- Chris McMahon Director of Technology Belleville Public School District #118 105 West A St. Belleville, IL 62220 (618) 233-2830 cmcma...@belleville118.org | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org |
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