Another point: as IT products become more complex, trust assessments
must become more subtle.
I don't run a Microsoft shop, but we've got a handful of Windows
clients and a couple Windows servers.
I can't really say that I trust or don't trust Microsoft operating
systems. I will say that I have gobs more confidence in Microsoft's
server group than its desktop group. I've never had an unstable
Windows server, but plenty of unstable desktops (and the problems
don't usually stem from hardware differences).
Likewise with a complex entity like Rackspace. My experience is
completely different than Ed's: the VMs that I manage there have had
superb storage characteristics. It's the networking bandwidth that's
more often the issue.
All of which isn't to say that Ed's observations aren't spot-on. It's
a company with a complex infrastructure behind its products. I can't
say that I trust or don't trust Rackspace (as a whole) than I can
offer that assessment of Microsoft (as a whole). My trust assessments
have to become complex to match the products.
--
Paul Heinlein
[email protected]
45°38' N, 122°6' W
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