* Hi Partners,
* Below is request 1134 for a Clarify Application Support Specialist (K2H) in Atlanta, GA for year (beginning in May) with a possible extension. See below (and attachment) for details. Client is requesting the following information: · CV in one-page format (PPT) and full CV · Availability for Phone Interview: · Availability for On-site Interview: · US Citizen Y/N: · Re-locate Y/N: · Hometown: Here are the details of the position: Project Name: Clarify Support Standard Supply Role: High End K2 Project Period: 2009-05-11 - 2010-05-11 Availability: 100 % Option on Extension: Yes Location: Atlanta, GA Summary of Project: Clarify Support Description of Assignment: Clarify Application Support Specialist Deliverables: Application support for the global CRM Solution Amdocs Clarify * Responds to users within specified Service Level Agreements (SLA) for support requests; setting appropriate expectations for resolution time * Monitors and prioritizes requests based on SLA * Manage customer relationships ensuring customer satisfaction * Provide technical assistance as necessary to end users and development staff * Constantly look for and develop innovative solutions / ideas that will improve customer experience and/or increase efficiency * Assist in application implementation or enhancements (i.e. quarterly releases of CRM- Clarify, and/or implementation of new tools such as telecom software upgrades * Be part of the 24/7 On Call team (remote) * Completes projects as assigned by manager Specific Job Characteristics: ** Basic experience with MS SQL Server * Understanding Tuxedo & WebLogic, VB.Net is a plus * Must have strong knowledge in Call Center business processes * Knowledge and Experience: ** Bachelor's degree in Computer Science, Information Systems or equivalent educational / work experience * 3+ years experience in Amdocs Clarify application support * 5+ years experience in IT application support *Problem Solving Capabilities: * Strong analytical and problem-solving skills. Responsibility: * Ability to communicate across all levels of the organization (business and technical). * The ability to work with several groups of data and users simultaneously * Willingness to learn new techniques and tools through both on and off site training * Excellent verbal and written communication skills *Thanks & Regards, Nick Resource Manager Zen InfoTech, LLC Certified Minority Business Enterprise 5949 Nieman Road, Suite B Shawnee, KS 66203 913-660-9368 x 106: Phone 913-441-4434 : fax www.zeninfotech.com ; n...@zeninfotech.com YM: nurul_recruiter CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may also be privileged. If you are not the named recipient, please notify the sender immediately and delete the contents of this message without disclosing the contents to anyone, using them for any purpose, or storing or copying the information in any medium.*
