Position: TWiki Technical Support Lead
Title: Technical Support Lead, Customer Service The duration is 3 months with possible extension. Location: Sunnyvale,CA Job Description: As a member of the customer service team, you will be responsible for supporting customer installations, account creation, maintaining, and upgrading existing TWiki servers, site structure, content creation and document conversion. Skills: Customer care, system administration, TWiki installation and upgrade, TWiki markup language (TML) templates and forms, Apache, Perl. • Experience in supporting Linux, LAMP stack, LDAP, VMware • Detail oriented and proactive about responding to customer needs • Knowledge about TCP/IP networking • Excellent written and verbal communication skills • Provide technical support to customers via e-mail and telephone, occasionally on-site • Work with other support staff to ensure adequate phone / customer coverage during business hours • Setup Certified TWiki test lab (to simulate customer environments / issues) • Test Certified TWiki beta versions and provide feedback to Engineering • Occasional travel to customer sites for on-site support / professional services delivery • Occasional system administration work on twiki.net servers • Occasional creation of TWiki applications, forms, templates Responsibility: Customer Support including installation and configuration of both TWiki OnDemand and OnPremise solutions. Thanks/Regards, Sam, IT-SCIENT LLC || Fremont, CA || Phone: (510) 972-5255 || Email: [email protected] || Web: www.itscient.com || LinkedIn: http://www.linkedin.com/in/samitscient ||
