Position: Technical Support Engineer Location: Tulsa, OK
Duration: 6+ Months Rate: Get me the best rate Client: IGT Required Skills: . Has in-depth knowledge of operating systems, relational databases and network infrastructures as it relates to field support and systems related technical expertise . Assists in setup and installation of peripheral gaming systems equipment such as server hardware and test labs . Participates in multiple projects to plan, test and install the equipment, network systems and software . Maintain the approved patch and service pack levels on all Microsoft and Marathon products. . Technical Support Consultant will schedule training and time off directly with the site. . Maintain the VPN solution provided by the client for remote access (if utilizing a client provided VPN solution). . Has advanced knowledge of client Systems Products . Ability to lead complex projects Perform the following daily duties: * Assist the sites with any agreed upon and documented configuration changes. * Document all of the reported issues at the site with the client Global Support Center. * Monitor the performance of the system and recommend changes as necessary to maintain optimal system performance. * Meet with the site management to determine other needed support or maintenance activities. Perform the following weekly duties * Review the server event viewer logs for potential errors. * Review the Advantage application logs for potential errors. * Verify that the proper backup jobs are completing successfully. * Verify that all database jobs are completing successfully. * Review drive space availability and advise the site on the current status. * Make any approved changes to maintain optimal performance. * Verify that the archive routines are running and successful where applicable. * Perform weekly system preventative maintenance tasksclient Perform the following monthly duties: * Analyze and chart the growth of the Advantage system databases. * Advise the site on any possible future storage needs. * Conduct monthly meeting with the site and Account Management to discuss the status of the system and any outstanding support issues. Perform monthly database maintenance tasks Thank You Regards, Rajesh Kumar InTelikore Corporation Phone: 510-803-5298 Fax: 408-852-3309 <mailto:raj...@intelikore.com> raj...@intelikore.com <http://www.InTelikore.com> www.InTelikore.com
