Job Name: IVR Enhancements - Lead Analyst Location: Charlotte, NC
Start Date: Mar-05-10 End Date: Dec-17-10 Job Purpose/ Description: The role of the Senior Application Analyst is to serve as the liaison between the business community and IT to analyze requirements for delivery in the Telephony (IVR/call routing) space. . Plan, conduct, and may direct the analysis of complex business issues to be solved with process changes and information systems. . Apply a broad knowledge of various business processes and functions and technical expertise to accurately anticipate organizational impacts. . Must be able to facilitate business requirements gathering and definition in various formats including joint collaboration sessions with business nd IT, targeted Q&A sessions with multiple Subject Matter Experts, and one-on-one user interviews in order to provide solutions that meet business and user needs. . Should possess business domain expertise in eBusiness to support and understand the systems and capabilities of IT. . Works with the User Experience and Design teams to effectively apply IVR/call routing User Interface standards / protocol to address business, user, and functional requirements. . Translate high level business requirements into functional specifications and manage changes to specifications. . Negotiate deliverables by facilitating communication between business unit(s) and IT from initial requirements to final implementation. . Analyze business partner operations to understand their strengths / weaknesses and determine opportunities to improve / automate processes and functions. . Participate in the recommendation of buy vs. build vs. re-use decisions. . Serve as liaison with Quality Management to ensure test and integration plans meet requirement objectives. . Follow rigorous SDLC and project management life cycle and best practices, comply with internal Sarbanes Oxley (SOX) and other compliance related processes and adhere to Change Control and Problem Management procedures. Tasks and Responsibilities: . Comfortable in senior-analyst role, completing documentation (BRD, FDD, etc) and facilitating end-to-end delivery . Possesses strong time-management skills (candidate may work on parallel initiatives) . Possesses experience writing and executing test cases . Completely adept at understanding and executing the details across multiple operations functions within the end-to-end flow of operations. . Displays problem solving and analytical skills, using them to resolve business problems. . Adept at understanding operational nuances across multiple business areas. . Excellent communication, analytical, negotiation, and leadership skills; solid technical and problem solving abilities. . May serve as back-up for manager . May have involvement with the business during its strategic planning and budget cycles to leverage knowledge and anticipate technology transformation potential from a customer perspective; provides buy vs. build recommendations; assists in platform determination. Required education/experience: . Bachelor's Degree or equivalent work experience in Computer Science, Information Systems, or other related field. . 10 plus years of IT work experience in applications programming / analysis. . Excellent working knowledge of systems / applications software and the Information Technology industry; understands their role in supporting business requirements / technical solutions. . Serves as point of escalation for complex issues. . Responsible for developing and executing project plans, as well as coordinating groups of IT staff. Thanks & Regards, Anusha Techgene Solutions Phone: 9725800247 Ext: 220 E-mail: anush...@techgene.com Website: www.techgene.com
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