Hello Friends, Please find the requirement and send me the resume with the contact details asap at [email protected]
NICE Engineer Rate: $30 Corp 2 Corp Location: Tampa, FL. Duration: 1 year Avaya Auto Dialer is REQUIRED Responsible for the engineering planning, design, implementation, and operation of Unix and Windows Midrange computing platforms for n-Tier application architectures. Responsibilities include research and development of new technology and engineering best practices, as well as the implementation of complex and comprehensive solutions for enterprise and Line of Business applications. Nice and/or Witness Call Recording ( Nice preferred); Avaya Auto dialers; Aspect WFM. Position requires strong knowledge and experience with Help Desk and Troubleshooting processes as they relate to Contact Center Technology platforms, specifically supporting Nice and Witness Call Recording, Avaya Auto Dialers, Aspect Work Force Management and web-based intranet applications. Candidate should possess skills and experience with Issues Resolution, Defect Management, Performance and Monitoring tools and processes. Candidate should also be accustomed to a high volume, high stress environment dealing with multiple issues and priorities simultaneously. The position requires advanced problem solving skills and experience within the Contact Center Technology space. Troubleshoot user, application, and network issues with Nice, Witness, Aspect's WFM, Avaya auto dialer, OnQ and Calltech platforms, and web-based intranet applications. Knowledge of PC hardware, software and networking issues. Independently resolve break-fix issues, network connectivity and application related questions for listed products. Coordinate with the appropriate subject matter experts and 3rd party suppliers to resolve issues. Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Role includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support. This position requires 24x7 coverage on a rotation cycle. Thanks & regards, Liju George Thomas Phone: 734-591-3562X1171 Fax : 734-418-2603 <mailto:[email protected]> [email protected] I [email protected] <http://www.aim-cc.com/> www.aim-cc.com clip_image001 AS YOU GROW HELP OTHERS GROW Note: We respect your Online Privacy. This is not an unsolicited mail. Under Bills 1618 Title III passed by the 105th U.S. Congress, this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. To be removed from our mailing list, please reply with "REMOVE" in the subject line and your email address in the body. Include Complete Address and/or Domain/Aliases to be removed. We sincerely regret any inconvenience. "Arise, shine." Isaiah 60:1a. cid:[email protected]
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