Position: Altiris Consultant Location: Downtown Sacramento, CA Duration: 4 Business Weeks / 160 hours Rate: 70/hr. 1. Qualifications The desired expertise/experience for consultant: · Minimum of 3 or more years experience in configuring and troubleshooting of Altiris Notification Server and Solutions. · Certification or endorsement by Symantec/Altiris. · Minimum of 2 years experience in analyzing a client’s business process and translating them into the Altiris Notification Server and Solution configurations. · Ability to communicate effectively with technical and non‑technical staff both verbally and in writing. 2. Scope of Work
The Consultant will provide best practices expertise to complete the remaining configuration tasks of the Asset Management, Barcode, CMDB and Patch Management solutions, as well as any related Notification Server configurations currently in production. The Consultant will also configure and deploy the Service Request business process within the Altiris Service Desk currently in production. The consulting services shall be provided at the Client's office in downtown Sacramento, during normal business hours, Monday through Friday, excluding holidays. This project will require a total of four 4 business weeks (160 hours) as needed ASAP until hours are exhausted or Friday, May 28, 2010, whichever comes first. Note: As mandated by the Governor’s Executive Order S-13-09, Client employees are required to participate in mandatory furlough days occurring on the first three (3) Fridays of each month. The Department or its staff will not be available on these mandatory furlough Fridays. 3. Work to Be Performed The consultant will provide direction and best practices expertise to complete the remaining configuration tasks for the Asset Management, Barcode, CMDB and Patch Management solutions, as well as any related Nfication Server configurations currently in production. The consultant will fully configure and deploy to production the Service Request business process within the CLIENT's Service Desk currently in production. Provide direction and best practices expertise to complete the remaining configuration tasks of the Asset Management, Barcode, CMDB and Patch Management solutions, as well as any related Notification Server configurations currently in production. Review, analyze and provide recommendations for concept for the new Service Request business process and Altiris configuration decisions, as well as facilitate consensus with any outstanding issues. Review and analyze all current Altiris CLIENT's Service Desk configurations in production that manage the Help Desk and BMU Service Request business processes, and provide best practices recommendations to integrate ’s Service Request business process. Create, configure and appropriately document all new Service Desk categories, queues, workers, rules, nfications, tasks, SLA’s, email distribution groups, email templates, etc., along with any and all Worker and WinUser console customizations to fully capture and automate the new Service Desk business process in the development environment. Conduct system regression testing to ensure current Altiris CLIENT's Service Desk configurations that manage the Help Desk and BMU Service Request business processes have retained their integrity following implementation of the new Service Request configurations. Conduct a complete walkthrough of the new Service Request configuration with staff and obtain user acceptance. Finalize new Service Request configurations in development environment server. Migrate new Service Request configurations to the test environment. Facilitate user testing of the new Service Request business process and modify any configuration deficiencies as necessary in the development environment. Obtain final user acceptance of new Service Request business process. Provide new Service Request configuration documentation. Deploy new Service Request business process to the production environment. Thanks & Regards, Nirmal M Vennsoft Inc. Visit us on web @ www.vennsoftinc.com Phone: 510-789-0888 Ext. 8367 / Fax: 928-569-9123 Email: nirma...@vennsoftinc.com
