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Title: Network Administrator/Help Desk support Location :Midtown manhattan Duration : long term contract Rate : 30/hr c2c Description The Network Administrator/Help Desk Technician role is to ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The person will also analyze and resolve end user hardware, software and application problems in a timely and accurate fashion, and provide end user training where required. Position Requirements • College diploma or university degree in the field of computer science and/or 5+ years equivalent work experience. • Strong remote support skills. Familiar with one or more remote support applications (GoToAssist, Desktop Central…) •Certifications in Microsoft and CISCO a plus. • Expert knowledge of all current Microsoft operating systems. • Working technical knowledge of current network hardware, protocols, and standards. • Strong written and oral communication skills and interpersonal skills. Comfortable communicating with all level of users including senior management. Proficient writing professional documentation. • Ability to effectively prioritize and execute tasks in a high-pressure environment while maintaining a strong customer service orientation. • Experience managing a 20+ server datacenter, including all knowledge associated with being the sole technical resource in case of emergency. •Experience working in a team-oriented, collaborative environment. •Ability to independently research and resolve complex technical problems •Ability to manage projects with multiple phases and delivery dates Technical Experience in the following oMicrosoft Windows 2000, 2003, 2008 Server, AD Group Policy oMicrosoft Exchange Server 2003 oMicrosoft Network troubleshooting oMicrosoft IIS, SQL Server 2000, 2005 oMicrosoft XP, 7 oMicrosoft Office 2003, 2007 oDNS, DHCP, SMTP, SNMP, FTP, SSH protocols oEnterprise Content Management: Sharepoint oHelp Desk Ticketing Systems oVirtual Server: VMware, MS Virtual Server, XenApp, Virtual Iron oTelephony architecture and deployment and PBX administration oCitrix MetaFrame 4.0 oContent Filtering Software, Websense oFirewall and Security concepts: Juniper oBlackberry Device Management using BES oRouting Protocols and Concepts oHardware: UPSs, Switches, Routers oOffice build out including cabling and punching down oSymantec Antivirus o iSCSI SAN o Legato email Xtender, Email Xaminer or other mail archiving product o Backup Exec. o Proliant or comparable server hardware o Symantec Ghost Responsibilities • Performs analytical and technical support for all End Users o Field incoming help requests from end users via both telephone and e-mail in a courteous manner. o Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware o Perform post-resolution follow-ups to help requests. • Serve as sole IT Technical presence for a single site. • Provide Telephony and PBX support • Execute testing and implementation of new Applications • Manage servers, including e-mail, print, and backup servers and their associated operating systems and software. • Manage security solutions, including firewall, anti-virus, and intrusion detection systems. • Perform and administer weekly backups • Administer Disaster Recovery Solutions and Procedures • Provide Support and Maintenance for hardware including Routers, Switches, Hubs, KVMs, Copiers, Printers, etc. Work Conditions • 24/7 On-call availability, will carry blackberry and be expected to respond to issues when deemed necessary • Sitting for extended periods of time. • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. • Occasional inspection of cables in floors and ceilings. • Lifting and transporting of moderately heavy objects, such as servers, computers and peripherals. Warm Regards, Steve Norman *Amtex Systems Inc.* 50 Broad Street, Suite 801, New York, NY 10004 www.amtexsystems.com* ; *Direct: 646-200-7258 ; E-mail: [email protected] "Certified Minority Business Enterprise firm" Amtex Systems Inc is rated among the top privately held Technology companies in New York. *Business Verticals:*** Info build India( Web focus, iWay) | BPO Division | Offshore development | Independent Software Testing | Healthcare practice | Technology Infrastructure *Office Locations: * New York, New Jersey, Austin, Dallas, Jacksonville, and London Note: We respect your on-line privacy. This is not an unsolicited mail. Under Bill 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line. 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