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*New Position ID: 332* *Project name: Extended Support for ARTic* * * Start Date : 4/30/2010 End date: 7/2/2010 with a high possibility of extension *Project Summary* We need a PE resource during Redmond business hours to provide extended support coverage and work closely with the Redmond based project team for 3 months Basic (Minimum) Qualifications: 5+ years of database-related experience in a production environment SQL Server, OLAP experience and competency T-SQL stored procedure development, analysis, and troubleshooting, performance and tuning Knowledge of Windows 2003 / 2008 server and IIS BS in Computer Science, Information Systems, Engineering or related field (or equivalent additional industry experience.) *Technical Skills Required * Experience with performance tuning, failover technologies and strategies SQL Administration including performance tuning and data analysis Database implementation, DB internals MCSE, MCDBA ,MCPITDBA or equivalent work experience/training. In-depth knowledge of Microsoft technology and software including Windows, IIS, SQL, ASP/ASP .NET, BizTalk. Experience working in a 24X7 environment. 1 -2 years experience with Digital Asset Management technologies 1 -2 years experience with Adobe In-Design Server In-Depth knowledge of FTP Knowledge of software lifecycle methodology and Microsoft Operations Framework (MOF). A passion for customer support. * * *Functional Skills Required:* * * *Core job responsibilities: * * Facilitate and coordinate release management process driving increased Release agility, quality, and supportability. * * Deliver on key SLA’s and availability metrics. * * Provide Subject Matter Expertise for production and UAT environments and application(s). * * Lead or participate in individual, team or cross team projects that enhance the quality or efficiency of support. * * Troubleshoot issues independently and collaborate with project teams directly without guidance from others. * * Improve organizational learning through accurate recording of problem management data and trend analysis. * * Reduce the number and business impact of incidents, problems, and known errors as problem management resolves and eliminates the root causes of incidents. * * Deliver and drive continuous improvement of the ITIL/MOF disciplines including Release, Change, and Problem management. * * Provide clear and effective project status reporting on a periodic basis to systems team stakeholders (and clients).* *Reply to jo...@ifusionit.com*
