Position : QA Test Lead
Location : Fort Worth, TX { ONLY LOCAL }
Duration : 6 Months
Rate : $45/HR
CLIENT HIGHLY PREFERS CANDIDATES WHO CAN INTERVIEW IN-PERSON SO LOCAL
CANDIDATES WILL BE THE FIRST TO BE CONSIDERED
The Desktop Service Owner is responsible for providing IT users with desktop
equipment and support, determining user needs and ?incorporating them into
the design and overall plan for desktop operations and support.? The
services supported by the Service Delivery group include; Desktop Hardware
and Software, File Services, Print and Imaging Services, Email and
Collaboration Services.
As a Desktop Service Owner, you will work with organizations supported to
establish performance metrics to ensure needs are ?being properly met. In
addition, monitor and analyze performance metrics, sharing results with
management and suppliers making recommendations for improvement where
necessary.?
The Desktop Service Owner will work closely with customers and suppliers to
determine short- and long-term needs for desktop support, including
incorporating these needs into the overall desktop computing support plan
and documenting supporting process and procedures.
The Desktop Service Owner provides global support and leadership for
formulating, evaluating, and implementing desktop related technology
solutions, policies, services and initiatives that improve the quality and
effectiveness of user experience and efficiency of desktop operations.
Job Description:
Responsible for enterprise service management of delivery services which
include Desktop Services including specifically Hardware Lifecycle Services
Work with Desktop Architect and Engineering Teams, Project Management teams
and Vendors to identify service design requirements and develop supporting
processes
Responsible for hardware asset management / tracking
Provide monthly metrics on team's ability to meet business service goals and
metrics
Oversight of the business continuity planning and disaster recovery
implementation and testing for desktop users
Manage relationships with the technology vendors and providers
Ensure all existing services delivery to the level of availability and
agreed upon SLA's
Assist with investigation and diagnosis of all incidents and problems,
evaluating root cause and making process recommendations for service
improvements
Manage and oversee changes by assessing every change for impact on services,
policies and controls
Provide supplier management by assisting with the joint management of
suppliers and their delivery of services and systems
Ensure the most economical usage of the IT Financial resources and the
invoicing of clients for the provision of IT Services in addition to
carrying out of the regular budgetary planning activities
Create highly effective and scalable processes, procedures, and workflows
for the Desktop Services operations functions that support a timely, high
quality user experience at a low cost
Re-engineering of existing processes and establishment of performance
metrics and measures. Provide process engineering consulting services to
support Desktop Service Operations service design & delivery
Thanks & Regards
Naga Raj
Business Development Manager
Aim Computer Consulting
Phone : 734-591-3562 EXT 1+214 | Fax: 734-418-2603
www.aim-cc.com <http://www.aim-cc.com/> | <mailto:n...@aim-cc.com>
n...@aim-cc.com | <mailto:roy_ra...@yahoo.com> raju_r...@yahoo.com |
<mailto:raju.r...@gmail.com> raju.r...@gmail.com
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